Senior infra support engineer
alpha data
مجموع سنوات الخبرة :13 years, 10 أشهر
Current Client : Meraas Holdings as Network Engineer
• Working closely with the infra network team on upcoming projects
• Managing vendors on site to do the task on time.
• Responsible for Wireless access, router and switch connectivity.
• Monitor connectivity in all major sites.
• Enabling internet connections to users on request.
Client Handled : Al Futaim Carillion
• Working closely with the Migration Team.
• Manage accounts of the users from old domain to new domain.
• Manage the Robocopy scripts for user’s data and day to day backup.
• Manage user accounts and email access in Office 365.
• Prepare the scripts for User Object Migration
• Responsible to manage the backup server. (Back up the server on weekly basis).
• Ensuring projects meet all the deadlines as per client.
• Assessing the specific areas on daily basis and maintaining report & records for the same on SharePoint
• Maintaining healthy team relations with the senior management.
• Coordinating with the Regional Support IT Manager for progress report, issues identification and resources allocation
• Tracking the departmental procedures for purchase, configurations and installation of new and recycled hardware systems
• Allocating programming tasks to the team members and establishing standards for monitoring the progress
• Organizing the security analysis to identifies the weaknesses and taking corrective actions for the same
• Designing the documentation relating to installation and training manuals
Client Handled: DP World
Highlights:
• Administer and maintain the server and push all Microsoft updates and patches as per IT policy
• Applying Operating system updates, and configuration changes. Installing and configuring new hardware/software.
• Actively provided Tier-I &II support for MS Office, LAN, WAN, Outlook and Office 365.
• Co-ordinate with vendors for the desktop and middle level configuration setup of application and software’s.
• Troubleshoot network problems and coordinate preventative maintenance of equipment.
• Configure and maintain the Cisco IP Telephony.
• Assigning static IP to any user based on requirement.
• Meet the key users and understand the issues and resolve the entire query to improve the quality of service.
• Setup account in Active Directory, O365 and manage accordingly.
• Supported 300 users and maintain SLA.
Clients Handled: Yahoo India Pvt Ltd
Highlights:
• Responsible for providing support to employees of Yahoo! Completing a wide range of tasks including both standard/nonstandard assignments and moderately complex IT support troubleshooting with minimal supervision.
• Monitoring and prioritizing incoming tickets, troubleshooting issues regarding desktops, laptops, desk/cell phones, video conferencing, LAN related issues and software’s (Mac, Windows, Linux, M/S Office Suite, internal tools).
• Understanding SLA’s and interactions with all levels of employees when resolving desk side Incidents or service requests, within defined SLA.
• Execute large, multi-department projects and propose solutions to issues within the department.
• Liaison with other tech teams for any dependent requests with IT.
Clients Handled: CISCO SYSTEMS India Pvt Ltd
Growth Path
Joined as IT Analyst
Promoted as Team Lead (handling Tier 1 Support Team, Asset Team & Voice Team)
Promoted as Senior Team Manager (handling 3 Team Leads and 35 member team)
• Sr.Team Manager, managing a team with 3 Team Lead and 35 members who support internal Cisco employees on the technical front.
• Responsible for handling Asset management team of 5 people who support Cisco employees on all asset databases with day to day update.
• Responsible for handling mobility and voice team.
• Responsible for team members KPI’s and their overall performance.
• Working efficiently with different teams across the globe, attending meetings for technical and other management updates.
• Handling client escalations and follow ups.
• Understanding of what C-sat is and how to achieve the best C-sat for the team through exemplary client service.
• B.Com from C.V.Raman University, Bilaspur.
Online course of 3 years
• 12th from Sheshadripuram Composite PU College PU College, Bangalore. • S.S.L.C from Novodaya Vidyanikethana, Bangalore.