Customer Services Officer
Emrill services llc
Total years of experience :18 years, 2 Months
Currently working in Emrill Services LLC at Dubai Marina Community as a Customer service Officer/Reception in \[Emaar Properties & other up to 30 High Class towers included worlds highest luxury residential towers since 20th Dec 2011 to till date)
RESPONSIBILITY:
• Coordinating with the security department for the proper building access control
• Supervises and coordinates activities of workers engaged in customer service activities.
• Plans, prepares, and devises work schedules, according to budgets and workloads.
• Observes and evaluates workers performance.
• Issues instructions and assigns duties to workers.
• Trains and instruct workers
• Communicates with other departments and management to resolve problems and expedite work.
• Interprets and communicates work procedures and company policies to staff.
• Helps workers in resolving problems and completing work.
• Resolves complaints and answers questions of customers regarding services and procedures.
• Reviews and checks work of subordinates such as reports, records, and applications for accuracy and content and correct errors.
• Prepares, maintains, and submits reports and records, such as budgets and operational and personnel reports.
• Makes recommendations to management concerning staff and improvement of procedures.
• Plans and develops improved procedures.
• Involved in the strategic market planning for the companies services, as well as being in charge of the sales team.
• Organized merchandising operations and major events like promoting new Distributions openings or product launches.
• Involved in managing office relocation from Rawalpindi to Islamabad.
• Proposed and gained the company’s Main Board acceptance to revised bonus schemes for sales staff.
• Involved in developing a new sales incentive scheme that was adopted across our company.
• Responsible for forecasting market trends.
• Making sure products and services are supplied to customers on time.
• Increased average monthly direct sales from 1250, 000 to 2220, 000.
Communicated the response of the customers towards the goods to the manufacturers. Asked them to make changes, if required to improve the demand
• Communicated with the vendors for placing orders and tracking the movement of the consignment for delivery.
• Utilized the avenues of promotion such as pamphlets, websites, window displays, hoardings, audio - visual advertisements, etc.
• Found ways to encourage the loyal customers for buying at the stores by offering them higher discounts and special packages .Responsible to set up the window display and shelf display at the retail outlet as per the instructions given by the seniors.
.Coordinate visual merchandising to ensure the coherence of the stores displays with brand strategy and implementation of policies inside the stores, through constant contact with the local teams.
.Forward on a monthly basis to all the stores the monthly display guidelines to refresh display and make sure it is implemented.
.Submit all orders or reorder display props to Area Manager for approval.
.visibility of the collections by rotating display in each store and choosing with store managers, local retail team and Group what to display.
.Issue monthly report to the Visual Merchandising Manager on all stores with photos, comments and measures of sales impact.
.Make all the visual merchandising for any store opening is secured and properly implemented. .Coordinate stock availability at the time of opening with buying team and Area Manager.
.Co-ordinate activities of Visual Merchandisers.
.Windows Production, Coordination and Installation Design window concepts base upon brand directions.
.Make schedule sent is respected.
.Control the quality of the production with local teams.
Make budget for windows production is respected and alert if not possible.