Executive Director
Dr. Suliman Al Habib Hospital
Total years of experience :9 years, 5 Months
* Collaborate with the CFO and the general director of the hospital in developing strategic
plans along with board members and stakeholders, by analysis of demographics
disease incedance data and discharge information and other key data.
* Set up decision support department with clinical financial and strategic capabilities.
* Monitor hospital daily operations.
* Analyze the operational financial performance
- handling all sorts of claims related to this organization In & out.
- reviewing all sort of the received rejection in regard of the insurance companies.
- maintaining the relationship with all the insurance & international companies for verity of services .
- simplifying the process flow of the job task in order to cut cost and to be more efficient and productive by creating a multi talent environment .
- Handling the contracts related to the companies.
- managing the revenue count of this project in a smart way.
Providing directives technical assistance to ensure the quality, productivity and service level targets of staff members are met
according to operational measures.
➢ Monitoring and auditing the daily performance to ensure the best possible customer service.
➢ Assisting in supervising team outputs as well as individual performance.
➢ Assess performance of the team (function) and support in developing skillsets to fulfill task requirements.
➢ Providing ongoing support and motivation to the team and encourage their professional growth.
➢ Continuously work to identify possible procedure inconsistencies; develop, recommend and implement improvements.
➢ Providing support to Medical Claims - Officers to close all escalated claims queries within the agreed turn-around-time.
➢ Escalating issues concerning the department and operations to the Customer service Manager and implement recommended
plan of actions.
➢ Suggesting updates in policies and procedures within the department to be followed by the staff members.
➢ Assisting in arranging workload distribution and for ensuring adequate staffing/resources daily and on a long-term basis
(including hiring process) to ensure optimal customer service.
➢ Assisting in developing and maintaining accurate MIS system that is applicable on reviewing calls and staff performance for
quality and compliance; as well as evaluating statistical reports to monitor trends and identify potential issues that can be
managed proactively.
➢ Suggesting training requirements of staff to ensure productivity and growth.
➢ Assisting in establishing, training, and overseeing Customer service management practices, internal controls, technical
training, alongside with the policies & procedures, and process manuals.
➢ Assisting in promoting client relationships and engage in discussions that will help improve internal systems and processes.
➢ Operating as a team player and develop strong working relationships to ensure open communication across the board.
➢ Taking a complete responsibility of the Customer service in the absence of the Customer service Manager by monitoring the
department’s performance and service levels that will ensure a smooth and proper execution of tasks and adherence to SOPs
and take necessary action to maintain the same.
➢ Keeping the Customer service Manager updated with all reports and relevant information related to workflow and team
management, and to ensure that all the actions taken (on behalf of or in the absence of the Customer service Manager) are
with accordance to operational measures.
➢ Support in preparing a proper allocation of resources within the department to ensure adherence to both operational business
plan and budget and it’ll ensure that all the decisions taken are financially viable and cost-effective.
➢ Work closely with the Customer service Manager in continuously analyzing and suggesting all possible enhancements for staff
learning and developing processes in-line with Operational and Human Resources strategy, using available resource, both
internal and external.
Keep accurate records for all daily transactions
➢ Prepare balance sheets
➢ Process invoices
➢ Record accounts payable and accounts receivable
➢ Update internal systems with financial data
Curriculum Vita
➢ Prepare monthly, quarterly and annual financial reports
➢ Reconcile bank statements
➢ Participate in financial audits
➢ Track bank deposits and payments
➢ Assist with budget preparation
➢ Review and implement financial policies
To focus on team sales targets, work in a sales environment and fulfill customer satisfaction standards.
➢ To attend customer requests, inquiries, problems and complaints.
➢ To develop and build long-term relationship with customers.
Infrastructure University Kuala Lumpur English Level 5 course passed with the grade A+ ( 2008 ) Tofel Exam ( 2010 )