Logistics Operations Coordinator
CEVA Logistics FZCO
مجموع سنوات الخبرة :16 years, 3 أشهر
o Ensure coordination with air, ocean, transportation and Customs Operations Team
o Coordinating with the Oil and Gas Operations Team by assisting in local operations, billing and document maintenance
o Responsible for expediting invoices to the customer with necessary customs documents
o Assists in implementing and understanding any new requirements from the customers
o Proactively provide updates to the Department Manager on the
progress of the bills based on daily reports
o Maintaining and handling the SOA (Statement of Account) for specific customers which carefully shared to the Finance Department
o Coordination on export and import process for respective mode of transport and assists in sending pre-alerts and generates HS Code Summary
o Follows up and maintain balance on the unbilled invoices as well as unsubmitted files
o Has knowledge for E-Mirsal II related online applications, Dubai Municipality and Dubai Trade portals
o Responsible for answering and routing calls
o Greeting visitors, handling inquiries from the public and address the complaints to the concern person/s
o Filing, scanning, faxing, as well as typing specific documentation
o Responsible for coordinating incoming and outgoing mails and fax
o Coordination with the courier, hence, prepares outgoing mail by drafting correspondence, securing parcels
o Prepare general correspondences and customer assessments as needed
o Occasionally works on special projects ( travel arrangements, schedules, hotel bookings)
o Administers pre-interview questionnaires and personality assessment to applicants or candidates
o Checking emails and any scheduled appointments for the day; coordinating with the persons who requested for the meetings to follow up the transportation if necessary
o Applying gate pass through PCFC portal (if any requests) for guests / customers/visitors who are entering JAFZA premises
❖ C & F Expeditor / Documentation Clerk
Logistics
Al Seer Trading Agencies
June 2011 - July 2013
Job Description
o Responsible in receiving and verifying the authentication of shipping documents from the principals through the Supply Chain Executives.
o Coordinates and / or communicates to the respective agents in the Shipping companies for the ETA and any queries of each consignment.
o Prepares the required FIRS (Food Import and Re-Export System) through Dubai Municipality Portal for Sea, Air and Road food consignments and checking the DM Status online.
o Managed to coordinate with the Dubai Municipality agent for the inspection.
o Maintaining adequate Road consignment Monthly Tracking Sheet.
o Carefully monitoring and organizing Daily Inbound schedules and sending it prudently to particular persons in the company (e.g. Warehouse personnel, Supply Chain executives, Transporter) and communicating effectively in a timely manner to maintain the expected and required free time for the clearance.
o Consolidates monthly reconciliation for Dubai Customs' CDR Account and coordinates with the company's central finance for the payment.
o Encodes and maintains the files chronologically and important documents of business correspondence.
o Ensures that the vital records were properly updated in the excel sheets and keeping it accurately as per month for future references (e.g. Import consignment Schedules, Transport Records and Clearing Charges)
o Responsible for the E-Mirsal II related online applications in particular for the Bill of Entry passing for both Import and Export Consignment.
❖ Sales Coordinator
Arabian Oasis Food Co.
Dubai, UAE
October 2009 - June 2011
Job Description
o Directly deals and work closely to the Sales Executives and managed to discuss orders and addresses any enquiries related to the product, sell strategies and prospective clients.
o Receives and responds to customer inquiries, complaints and / or orders; resolves complaints / problems and escalate other issues to the respective persons within the Department
o Deals / maintains positive telephone contact with customers.
o Upholds phone skills, with pleasant, professional manner.
o Works under pressure and manages multiple tasks.
o Promoting and endorsing the items / products over the phone or through Company Profile.
o Demonstrates flexibility in dealing with daily demands especially those that concerns customers'.
o Carrying out Market Visits / Research with particular Sales Executives in a specific areas along UAE whilst discourses their concerns in person related to the product.
o Operates and uses computer effectively to further discuss the items.
o Strong interpersonal communication skills to support team effort and needs of organization.
o Proactively follow up the clients to get their feedbacks and persuading them to become long-time customers.
o Maintaining and encoding Daily sales of Sales Executives
o Contribute to the team by processing their orders through SAP System
o Coordinates to the Warehouse personnel for the delivery of the goods
❖ Secretary cum Marketing Coordinator
Jabal Al Safa Gifts and Advertising (formerly JAS Gifts Trading)
Ajman, UAE
July 2008 - September 2009
Job Description
o Receives and responds to customer's inquiries, orders and corresponds to their requirements over the phone, in person or through emails.
o Upholds phone skills with a pleasant and professional manner.
o Provides information and customer satisfaction at all times by providing the right details regarding the product and services the company has to offer.
o Ensures that all messages and information are communicated effectively and in a timely manner.
o Responsible in preparing quotations, invoices and Delivery Order for the clients.
o Provides administrative and secretarial support to the office for efficient administrative operations.
o Prepares correspondence, memos, letter, reports and other documents in an accurately presented format including email, Word, Excel, PowerPoint, and other software packages.
o Responsible for filing system, ensuring compatibility of files and that confidentiality of stored documents are maintained.
o Fixing appointments of the Sales Executives' daily itineraries / journey plan.
o Promoting and endorsing the items / products over the phone or through Company Profile.
o Carefully monitor stock movements and check any discrepancies in the inventory.
o Consolidates and prepares daily, weekly and monthly report of the meetings attended, follow up for the clients, total sum of the items delivered in a precise time.
o Encodes and maintains the files chronologically and important documents of business correspondence.
o Liaising with individual and institution for the company's utility.
o Managed incoming and outgoing mails / faxes and other official correspondence.
❖ Customer Sales Representative
Makati, Phils.
Rainmaker Asia Inc. (formerly Qinteraction Phils.)
September 2006 - April 2008
Job Description
o Receives and responds to customer inquiries, complaints and / or orders; resolves complaints / problems
o Deals / maintains positive telephone contact with customers.
o Upholds phone skills, with pleasant, professional manner.
o Works under pressure and manages multiple tasks.
o Demonstrates flexibility in dealing with daily demands especially those that concerns customers'.
o Operates and uses computer effectively to further discuss the product.
o Strong interpersonal communication skills to support team effort and needs of organization.
Actively participating in any organization that touches helps to restore the environment or any clean and green programs. Also, immersing one's self in a particular group of tribes in Philippines in order to understand their culture, traditions and way of living. Licensed Instructor in Philippines. Board Passer of Licensure Examination for Teachers (August 2003)