عيسى الشيباني

• Manage Corporate affairs Departments
• Recruit, hire, train, and manage PR Specialists.
• Develop PR Strategies, Campaigns, and initiatives to improve public perception of company.
• Improve management and employee relations.
• Manage any issues related to Visa Section
• Maintain effective working relationships with local and municipal
• government officials and media representatives.
• Handling & Advising PR activities as when required.
• Manage an organization's reputation with the public and clients.
• Interfacing with all Governmental and Non-governmental Authorities including: Ministries, Chamber,
Municipalities, Notary, Courts, Economic Departments, Traffic Departments, Immigration, Water and
Electricity Authority, Environmental Authority).

• Establish good relations with Government offices, embassies and consulates to ensure smooth and efficient business operations
• Manage governmental activities including Visas, Trade License issues, Legal Permits, Sponsorship Relations, and cooperation with Ministries in order to ensure a smooth administration process
• Enhance the relationship with all strategic partners such as (Ruler office, immigration, economic department, civil defines and others)
• Represent the Company at locations such as Police Station, Embassies, Immigration & other significant Departments.
• Keep abreast of new rules and regulations as per Government announcements and seminars
• Liaise with appropriate authorities / bodies / individuals to resolve any problems or matters concerning IFZA, its operations or employees and to ensure that company affairs are handled expediently and that a good relationship is maintained / built.
• Effectively plan interaction with Government entities to ensure the timely and accurate execution of all Government relations, transactions and activities
• Prepare statements and reports timely and accurately to meet the company and department requirements, policies and standards
• Engage government, business, civil society and other stakeholders to secure stable and predictable operating environment (regulatory and fiscal).
• Act as company spokesperson and build corporate profile by developing and executing comprehensive external communications plan.
• Develop and execute comprehensive organizational communications strategy to facilitate achievement of defined company objectives (intranet, internal magazine etc.)

• Meet with assigned clients when needed and perform an initial assessment of a problematic situation
• Analyze and interpret data to unearth weaknesses and problems, and comprehend the causes
• Formulate recommendations and solutions with attention to a client’s wishes, capabilities and limitations forming concise reports
• Present findings and suggestions to clients with ample justification and practical advice
• Assist the client in implementing the plan and resolve any occasional discrepancies
• Provide guidance for any occurring problems and issues

• Initiated a strategic market plan to analyze key strengths, weaknesses, competitors and new business
opportunities. This strategy strengthened our position in the market.
• Represent the Company at different locations such as Dubai Economic Department, Dubai Municipality,
Dubai civil defense, Ministry of labor & others
• Ensured the permanent creation of all requirements and information and circulating the same to all the
staff in coordination with the Deputy Director General.
• Determined the internal policy of the company.
• Created a customer Journey Mapping analyzing touch points with the organization and maximizing
commercial opportunities.
• Oversaw direct communications with customers through the CRM.
• Planned and delivered CRM strategies across the company encouraging customer retention and
customer loyalty.
• Developed testing strategies for all aspects of the CRM to ensure the most effective approach for the
company and its products.
• Ensured the database was segmented effectively for targeted marketing activities.
• Conducted market research to follow trends and competition.
• Monitored relationships with existing customers through CRM systems.
• Assisted with organized promotional events to reach prospective customers.
• Developed and implemented marketing techniques that will drive new customers.
• Worked closely with all departments to ensure the CRM works effectively for all aspects of the company.
• Ensured the application of the administrative structure and the salaries scale.
• Managed and organized procurement and the needs of the company of printings, transportation and
other private and public services such as the provision of electricity, water, maintenance, ventilation,
cooling, heating and others.
• Determined the marketing plan of the company and applying the same and controlling its direction to
serve the interest of the company
• Maintained the safety and the security of the staff inside the company and reviewing of procedures of
safety and professional health and maintaining the environment
• Successfully provided the investors and customers with solutions by meeting with them and listening to
their problems to advise on the laws and the regulations of the company.
• Received the requests of companies wishing to join the free zone as the approved trade agent and studied
and evaluated them based on approved and agreed criteria.
• Supervised authenticating the work procedures such as the procedures of the operations and the sales
(licenses, finance, visas, residency visas, letters)

Supervised the Enrollment Center and monitored the enrolment process within the center(s). Responsible
for a maximum number of 60 staff on-site
• Managed and monitored the enrolment process within the center(s) according to the company
procedures and performance criteria.
• Managed the logistics of the enrolment center(s).
• Coordinated running of the site setup to completion with the regional manager.
• Assisted in setting-up onsite policies.
• Established an inventory list of all IT equipment’s inside the site and update asrequired.
• Managed the enrolment center(s).
• Assisted subordinates to solve problems.
• Trained and instructed the operators.
• Monitored progress and provided an action plane where progress is behind schedule.
• Prepared reports on the statistics and performance of the center(s).
• Ensured any changes in the scope of work are properly communicated with the team andensure
that appropriate instructions are given.
• Advised and motivates the site staff and ensures that functions are satisfactorily performed and
arrangements are made for appropriate training where necessary.
• Responsible for a maximum number of 60 staff on-site.
Head of Licenses and Rentals Division

• Managed and monitored the enrolment process within the center(s) according to the company procedures and performance criteria.
• Managed the logistics of the enrolment center(s).
• Coordinated running of the site setup to completion with the regional manager.
• Assisted in setting-up onsite policies.
• Established an inventory list of all IT equipment’s inside the site and update as required.
• Managed the enrolment center(s).
• Assisted subordinates to solve problems.
• Trained and instructed the operators.
• Monitored progress and provided an action plane where progress is behind schedule.
• Prepared reports on the statistics and performance of the center(s).
• Ensured any changes in the scope of work are properly communicated with the team and ensure that appropriate instructions are given.
• Advised and motivates the site staff and ensures that functions are satisfactorily performed and arrangements are made for appropriate training where necessary.
• Responsible for a maximum number of 60 staff on-site.

Conducted legal analysis and research on various legal matters of the client or theorganization.
* Provided advice on different legal issues and assist in drafting legal opinions, memoranda and
other briefing documents.
* Actively involved in preparing and drafting of different acts and legal submissions and draft the
authoritative legal opinions as well.
* Conducted legal research by utilizing various resources and selecting the relevant material to
analyze the legal information.
* Assisted in reviewing the legal material and any other relevant documents and to identify the
most important issues that need to be sorted out on a priority basis.