Chocolatier
Elexus Hotel Spa and Casino
Total years of experience :5 years, 6 Months
Being curious by nature I wanted to gain firsthand experience in pastry production and operation to continue later as a hobby - Chocolatier position
Duties:
• Execute chocolate works according to hotel standards
• Keeping working area clean and tidy according to HACCP norms and regulations
• Schedule and plan work day prior to requests of Casino and other departments
Achievements:
Increased number of chocolate items 3 times according to the previous chocolatier and maintained its stock
Executed multiple and various chocolate decorations prior to holiday theme and hotel needs which helped to produce wow effect of our hotel guests
Started producing expensive nut pastes and fillings by myself which eliminated costs on chocolate up to 3 times while increasing assortment
Communicating with guests on behalf of pastry department helped to improve buffet set up considering customers requests which up-leveled customer satisfaction rate
Prepared special orders cakes and pastries for Russian/Ukrainian guests that helped to increase hotel satisfaction rate
Made a considerable impact on +3000PAX Vodaphone convention preparation and serving
Duties:
• Manage the registration process
• Handle guest check-ins and check-outs appropriately
• Operate hotel switchboard, take calls, provide information and transfer calls
• Manage bellboys
• Take reservations
• Refer guests to appropriate departments to resolve complaints or provide suggestions
• Manage accounting
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
Achievements:
Operated a mass check-in/out (more than 2000pax) within 2.5 hours without even 1 lacking ID information or accounting detail
Increased resort income up to 20% selling its entertainment facilities to guests
Duties:
• Fidelio and Materials control (purchase requests, consumption, stock requisitioning)
• documents/menu translation and execution in timely manner
• cooperation with Rospotrebnadzor inspections for compliance with food safety policies
• personnel monitoring (spreadsheets, payrolls, shifts, personal issues, etc)
Achievements:
Creation and implementation of administrative office document database that filled the gaps in document workflows
Institution of spreadsheet form for payroll accounting that nullified mistakes in staff paychecks at the end of the month
Systematization of stock transfers and consumptions in Materials control program that decreased dpt inventory shortages by 50% in 2 month with further gradual elimination
Duties:
• kitchen employees' (approx 400pax) shift spreadsheet weekly production, personnel on/off hours checking
• operaing purchase orders/ semi-prepared food orders for 11 F&B outlets of the resort
• dispatcher duties
• info distribution through the dpt
• financial documents execution and tracking
• dealing with purchase and HR dpts in conflict situations
• translating documents from Turkish into English/Russian
• equipment safety monitoring
• helping with personal issues of employees and management
• kitchen handbook execution in English Russian and Turkish
• correspondence
Achievements:
Efficient Excel spreadsheet execution that saved 80% of production time for counting payroll hours for personnel monthly salary
Database creation for dpt administrative use that eliminates time for finding needed document or form
Trained new administrative staff members
Dispatcher system institution and implementation that reduced on-the-phone hours of administrative staff
Executing system of orders on timely manner from F&B outlets of the resort that shaped general work course on Main kitchen.
2. Catering coordinator for Olympic object "SANKI" at 2014 Winter Olympic games
Achievements:
Institution of personnel distribution board at F&B outlets that helped to eliminate personnel overworking
Implementation of systematic buffet monitoring at all outlets for its conformity to the the concerted menu which dramaticaly eliminated complaints from the Olympic committee (only once within all the Olympic games, while other Olympic objects had at least 3 per day)
Proper liaison establishing with Main kitchen that prevented from mistakes in semi-prepared food delivery to the object
3. Culinary coordinator at Mriya Hotel in Crimea, Yalta (hotel pre-openning team business trip)
Duties:
• Helping Executive chef to open the kitchen and establish all rules and regulation starting from zero
• Culinary staff research, interviewing, hiring process supervision
• All culinary internal and external paperwork managing
• IT support for all the department (laptop, software, other office equipment, internet, telephone problems solving)
• Events coordination from kitchen side (participation in meetings with clients(Russian Federation government and Banks), finding optimal solution to match with their requests from kitchen side
• Preparing financial documents for department
• Helping Executive chef with staff distribution and workflow monitoring
• Be a connection point for staff and other departments
• Working with purchase orders and stock (on-hand stock counting, daily report preparation)
• Kitchen handbook execution (the most important information, rules, regulations applied at the operations)
Achievements:
Culinary team hired and started its operational activities within 2 weeks
Assisted and arranged meetings of HOD with employees (+100pax)
Document database creation that systematized the work of all dpt administrative assistants in future until now
Instituted systems and procedures for general accounting and human resource functions, which brought more consistency and reduced mistakes
Duties:
• kids motivation cultivation to study English
• developping their individual and group work skills
• writing the English classes school education program for kids in primary school
• writing planned schedules and making notes for each lesson.
• conducting in-class and outdoors lessons, series of control works and tests to learn the level of pupils’ language acquisition
• conducting parents’ meeting for the discussion of my pupils’ educational and other troubles.
Achievements:
Elementary pupils started speaking English on basic topics with ease
2 of 3 high school pupils entered the university with program in English
2 of 2 my elder pupils applied for immigration and moved to English and French speaking countries
Duties:
• carry out the translation in marketing, business, law fields and personal correspondence.
• deal with small and big translation projects and various customers (international companies or private clients)
Achievements:
performed more than 80 projects
overall customer rating is 10 of 10
internal professional rating is 8.6 of 10.
translated more than 70% of the team project by myself that saved considerable amount of time for the customer
• Selling freshly baked bread and other bakery items to tourists and local customers
• Money transactions working at the counter(cash/credit cards)
• Basic menu description and its multiple options in English, Russian, Turkish, French, various assistance to customers when necessary
• Work at the counter
• Stock maintenance (beverages, plastic/paperware)
Achievements:
+10 000 USD to the company balance at the end of each 8 hour shift