Ekram Syed

1. Monitoring of QC Inspector Daily Tasks:
Our QC inspectors follow a comprehensive checklist of daily responsibilities, including temperature logging, cleaning checks, and QC inspection reporting to maintain operational efficiency.

2. Customer Complaint Handling:
We conduct thorough investigations, root cause analyses, and corrective action planning in response to customer complaints, providing Weekly, Monthly & Yearly reporting on our improvement efforts.

3. Supplier and Customer Relations:
We work closely with suppliers and customers to procure materials, meet requirements, and address any potential issues or concerns.

4. Employee Training:
We provide regular training sessions for employees on Good Manufacturing Practices (GMP), Good Hygiene Practices (GHP), and Operational Procedures and Guidelines (OPL) to enhance their skills and knowledge.

5. Inspection and Audit Management:
We conduct inspections and audits of third-party logistics providers (3PL) and warehouse facilities to ensure adherence to quality standards.

6. Non-Conformance Reports (NCR):
We thoroughly document and address any internal or external non-conformances, highlighting areas for improvement and taking proactive measures to prevent recurrence.

7. Product Coding:
We implement item code creation processes for raw materials, finished goods, packaging, and labels, ensuring effective product identification and traceability.

8. Laboratory Testing:
Both internal and external laboratory testing is conducted as per a predefined schedule to validate product quality and safety standards.

9. New Product QC Inspection:
QC inspections are performed for new production runs, including the approval of raw material batches and verification of printing details on labels and packaging materials.

10. Quality Assurance:
Quality passes by our system for both raw materials, finished goods, and packaging materials to guarantee that all products meet our stringent quality requirements.

11. Receiving and Inspection of Raw Material and Packaging Material:
Our team diligently conducts inspections of raw materials and packaging materials in accordance with laboratory parameters to ensure compliance with quality standards.

12. Certification and Compliance:
We review and modify Hazard Analysis and Critical Control Points (HACCP) and Prerequisite Programs (PRP), while also reviewing specifications and certificates of analysis to maintain compliance.

13. Calibration and Maintenance:
Regular calibration of machines and devices, along with maintenance record-keeping, ensures the accuracy and reliability of our production processes.

14. Warehouse Operations:
Raw material inspections are carried out at various warehouse locations, including Raw material Warehouse, Packaging material Warehouse & Finish Good Warehouse to verify product integrity and quality.

15. Audit Preparedness:
We are fully prepared to handle and facilitate customer audits and visits, demonstrating our operational transparency and commitment to quality assurance.

16. Certification Renewal:
We oversee the renewal of certifications, such as ISO and organic certifications, to demonstrate our continued compliance with industry standards.

17. Pest Control Management:
We uphold rigorous pest control measures and maintain detailed records to safeguard our facilities and products against potential risks.

18. Retention Sample Management:
We maintain records of retention samples for traceability and quality control purposes, thereby ensuring product consistency and compliance.

1. Develop departmental strategies that are in line with Company Goals 1 and quality standards.

2. Implement and adhere to the approved yearly work plan and development plan. Monthly reports will be sent to the General Manager detailing accomplished goals and objectives as part of our commitment to transparency and accountability.

3. Effective handling of customer complaints and incident reports according to quality standards. Implementing corrective and preventive solutions to mitigate and prevent the recurrence of issues is paramount.

4. Monitor deviations from the work plan and ensure that daily activities align with the annual plan.

5. Conduct thorough investigations, Root Cause Analysis (RCA), Root Cause Investigation (RCI), and follow-ups on customer complaints.

6. Manage quarantine procedures, recalls, and follow-ups.

7. Execute PSD (Probability Severity Detection) Verification & Validation to ensure product quality and compliance.

8. Handle trials efficiently and coordinate all necessary activities.

9. Regularly provide a detailed monthly customer complaint report including but not limited to onsite inspections, SFDA compliance checks, documentation of deviations, and PSD verification/validation.

10. Maintain a proactive approach with daily HACCP's/PRP's observations and verification/validation of PSD's.

11. Ensure strict compliance with HACCP's-PRP's checklists and review procedures.

12. Utilize the SAP system effectively for streamlined operations.

13. Manage the release of fixed assets in accordance with company policies.

14. Execute all quality-related tasks outlined in the Quality Manual specific to the department.

15. Remain open to executing additional tasks and duties assigned by your direct manager within the scope of your role.

1. Verifying product parameters such as dimensions and composition at every station from the processing area to packaging during each inspection.

2. Packaging validation of finished goods at the wrapping machine, display box packing, secondary packaging packing, and palletization.

3. Ensuring the validation of critical control points (CCP) and operational prerequisite programs (OPRP) according to QA standards and standard monitoring procedures (SMP).

4. Validating date codes, identifying defects in packaging, and monitoring manual packing on an hourly basis.

5. Providing support in R&D Research and development trials, making an execution product.

6. Collecting and submitting quality assurance retention samples every hour in adherence to QA guidelines.

7. Conducting online inspections and controls, monitoring process parameters such as cooking temperatures, flow rates, cooling tunnel temperature and duration, product composition, chocolate viscosity, tempering, and finished goods weight.

8. Performing sensory evaluations online and offline with the quality assurance team to assess the overall product quality, including packaging, date codes, taste, color, dimensions, composition, and defects.

9. Ensuring compliance with GMP, maintaining hygiene standards on the production lines, and overseeing the personal hygiene of line operators.

10. Granting line approval during startup and after major breakdowns based on the cleanliness status of the line and the need for additional cleaning.

11. Validating operator reports in the processing area for batch preparation, ingredient variations, traceability, CCP and OPRP reports, as well as in the packing area for rejection rates and packaging defects.

12. Implementing updated SOP & SMP on the production lines promptly.

13. Placing product holds for items that do not meet quality standards or legal requirements and notifying production for corrective actions, including raising (CAPA) requests for recurrent issues.