Total Quality Management Consultant
Freelancer
Total years of experience :15 years, 1 Months
Accomplishments:
• Provided superior consulting services for the implementation of quality and management standards, serving both the industrial and service sectors.
• Helping organizations to re-shape and re-focus culture to concentrate on the quality of your work processes, the people, the systems, and the structures.
Key Responsibilities:
• Providing subject matter expertise in placing quality at the heart of all activities by deploying Quality Management System as per ISO 9001/ ISO 22000.
• Helping companies to leverage their resources and optimize their strength through the establishment of strong internal audit programs.
• Implementing solutions to enhance every facet of the client company’s value by preparing QMS certifications, introducing corrective and preventive actions (CAPA), and systematizing processes to reduce waste and increase efficiency, statistical control, and Lean Management.
• Ensuring that QA/QC processes are in place and providing vital inputs to resolve all challenging management problems using Quality Tools and overcoming risks.
• Recommending changes in policies or procedures to improve the quality of products or services to support improvements in customer care quality service
• Developing training programs that focus the attention of all the stakeholders and staff on quality concepts, models, systems, standards, tools, and techniques.
, Belgium
Accomplishments:
• Established the quality management and measurement systems (QMS), qualified new products and production processes, ramped up the production yield to the financial goal and achieved KPI targets from the top management.
• Played a vital role in ensuring the appropriate implementation of Quality Management System under ISO 9001 Standards along with requisite methods to inspect, test, and evaluate products and production equipment.
Key Responsibilities:
• Reviewed and oversaw quality procedures with an emphasis on a continuous improvement approach, streamlined processes, and procedures, and ensure the top-notch quality process in alignment with quality standards, and company and customer requirements.
• Applied best practice quality strategy, policies, processes, and procedures for improving operational performance in liaison with the Management team.
• Prepared, developed, reviewed, and implemented project-specific Quality Plans, Checklists, and alignment with customer needs. Also developing quality inspection and test plans.
• Coordinated with other departments to ensure a smooth and highly efficient process, safety measures, and quality control systems across all functions to satisfy all customer requirements and audits.
• Updated all key stakeholders regarding issues, objectives and performance by evaluating all current and future quality needs and suggested changes to quality system, quality process improvement initiatives, and safety measures.
• Maintained synergetic relationships to ensure external bodies on all matters relating to registration and enable capturing of all business opportunities,
• Compiled and analyzed all operational data, presented periodic reports for management review, and represented Quality & Safety at cross-functional/ interdepartmental meetings for improvement initiatives to exceed organizational targets and customer expectations.
• Provided quality oversight of all operations, tracked all tasks to ensure desired performance, and examined all products throughout the production processes to ascertain every detail of the production processes accurately.
• Facilitated the development of awareness and training courses tailored to improve readiness in the quality of the production line staff.
• Performed inspections of finished products to ensure compliance with industry and company standards and to reject products that are not up to standards while assessing faults and recommending improvement in product quality.
Accomplishments & Responsibilities:
• Set up an efficient stage-by-stage Quality Assurance and Control System with detailed quality plans, procedures & specifications relating to projects.
• Coordinated internal/external audits, identified in-process rejections and served as a resource to implement corrective action. Additionally, implemented training, quality alert mechanisms, risk assessment, and mitigation measures.
• Provided leadership in the compliance efforts of the quality system across the projects and directed periodic audits for review of compliance with quality control procedures and & specifications concerning projects.
• Reviewed investigations into non-conformance products/services, and deviations and recommend disposition of the affected component along with the recommendation of corrective action with a focus on achieving zero accident status and high customer satisfaction metrics.
• Collated and analyzed customer feedback, maintained up-to-date reports, files, and quality program metrics, and presented a detailed analysis of quality standards.
• Suggested continuous improvement plans based on observation of process with appropriate modifications to the Quality Manual and Quality System Procedures and other related documents.
• Established and performed quality training programs for all employees and ensured the training programs deliver the desired outcomes.
• Performed corrective actions and troubleshooting issues, ensuring all quality policies and procedures are met and followed as well as collaborated with cross-functional departments to implement Health, safety, and environment management systems
• Maintained confidentiality of information of all departments within the organization, while ensuring controls are put in place to prevent future occurrences.
Accomplishments & Responsibilities:
• Evaluated Quality Systems requirements for all assigned projects/programs. Supported quality control audit plans, including assessments, inspections, evaluations, and deviations, change control across all the production stages, and tested the composition, appearance, and functionality of completed products.
• Planned the quality framework following the CMMI model and imparted lessons on all levels on quality concepts, standards, procedures, CMMI model.
• Performed audits to ascertain all products comply with industry standards, as well as carried out Software Quality Development audits and presented findings and quality audit reports to senior management for review and decision-making.
• Reviewed quality programs to ensure compliance and effectiveness in meeting quality system regulations and business and regulatory requirements.
• Addressed all client queries and problems in time and coached junior consultants to perform process validations for production and product approval.
• Owned full spectrum accountability of IPS (IP Premises System) SQA organization and participated in the definition and the improvements in the SQA process while escalating non-compliance issues with the Software department via the IPS SQA.
• Contributed to creating a production line to produce a consistent end product and break down barriers within organizations and departments to ensure the highest level of quality.
• Prepared CMMI Certification audit and contributed to completing the CMMI Level 3 Certification.
OTHER PROFESSIONAL EXPERIENCES:
May 2003 - Nov 2007: Quality Engineer, Aykon Telecom, Brussels, Belgium - Telecom Sector
• Implemented Quality Management/Control System, analysed quality performance, ensured adherence to quality specifications and suggested improvements as required.
• Reviewed and troubleshoot product/production issues, develop mitigation plan, corrective actions, solutions, process improvements.
Sept 2000 - Mar 2003: Small Telecom Company Founder and Manager, Monde Des Services (World of Services), Brussels
• Founded a small Telecom company, researched advance in the telecommunication sector, addresses gaps and collaborated with vendors and sales departments on new products and upgrades.
• Developed telecommunication policies, designed processes to scale the business while ensuring adherence to laws and regulations.
Executive Masters in Internal Auditing, Business School of Catholic University of Louvain la Neuve – Belgium 2005
Masters in Total Quality Management, Polytechnic Faculty of Mons – Mons/Belgium | 2003
Master of Science in Physics, Free University of Brussels: Université Libre de Bruxelles, Brussels, Belgium | 1998
Bachelor of Science in Physics, University of Abdel Malek Essaadi, Tetouan, Morocco | 1995