Front Desk Team Leader
Tulum Resort & Bavaro Beach Hotel
Total years of experience :17 years, 3 Months
Planning, Booking, Check In & Out, Cashering, Team Management etc...
To Ensure that the processes required for the quality management System are established.
To Make sure that the document control procedure is adopted to approve, review, and update all changes
to critical documents.
To Ensure that quality objectives are defined by management to measure performance and that these are
reviewed regularly.
To Ensure that all suppliers used by the organization are selected, evaluated and re-evaluated and that
the records of evaluation are maintained.
To Ensure that management conducts periodic but regular client satisfaction reviews and that improvements
are identified and implemented.
To Maintain a high quality of service between the customers and the employees through all the departments
of the hotel.
To Manage the Guest Experience
• To Review guest feedback with leadership team and ensures appropriate corrective action is taken.
•To Respond to and handles guest problems and complaints.
•To Stay visible and interfaces with customers on a regular basis to obtain
feedback on quality of product, service levels and overall satisfaction.
•To Create an atmosphere in all levels that meets or exceeds guest
expectations.
Being a great relationship and oriented in customer Satisfaction
To be autonomous and know how to take initiatives by having real managerial skills.
To be the guarantor of the quality of the services offered to the customers and to respect the standards of
the group in terms of customer service, front desk, service hosting etc...
To support my team in training and development and implement an action plan to achieve the qualitative
and quantitative objectives that are set.
To be sure to the proposed offer on line with the customers and manage the claims with a view to customer satisfaction.
To Control all Entry and Exit Operations of persons and material property.
To Conduct monthly inventories on all points of sale and inventory (stock) of Products.
To Check all daily recipes by point of sale.
To check all order and withdrawal orders at the store
To Check car mileage and compare fuel consumption and journey times
To Control the quantity and quality of all products delivered by suppliers
En 2005 Stage de 1 mois en tant que réceptionniste à l'hôtel KADIANDOUMAGNE à Ziguinchor (SENEGAL)
j'ai obtenu plus que la moyenne obligatoire sur les points qui étaient demandés