Procurement Representative
Downtown Hotel-Nouna Spa & Wellness
Total des années d'expérience :4 years, 6 Mois
Doha Downtown Hotel Apartments, Al Saad, Building #88, ZIP 32080, Al Dawha, Qatar
• Track down vendors for products and services needed by the company and negotiate pricing and fees, while ensuring the continuation and enhancements of services.
• Organize the process of ordering for the organization, review terms and conditions for obtaining the desired materials or service, and coordinate staff to receive the goods.
• Administering financial transactions and ensuring accuracy in recording expenses, and reconciling accounts, and preparing financial reports.
• Maximized the companys revenue by 50% in the first month, by implementing strategies and systematic approach using customized ads to engage polarized customers with conflicting desires and priorities.
• Rectified customers complaints; escalated problems to the technical team or other members of the product team; updated customer information in the company database; tracked and processed new orders and refunds;
• Monitored accurate financial records and addressed any discrepancies.
• Consistently triggered revenue growth, and generated 200% sales growth than the average representatives.
• Conducted administrative tasks as assigned by the Manager.
• Achieved an 85% customer satisfaction rating (15% higher than the company average).
• Realized outbound calls to potential customers and persuaded them to purchase products or services. My primary goal was to generate interest, qualify leads and close sales over the phone.
• Increased sales to the company twice than the average agent.
• Won the Agent of the Month Award on the first month I was hired.
handling at Fes, Morocco, Fez-Saiss Airport
• Delivered general support to passengers for an airline at the airport, such as a cruise terminal or railway station.
• Resolved passenger problems and addressed their questions, assigned seats, scanned boarding passes, and conducted rebooking after delays or cancelations.
• Played a key role during check-in with ticketed passengers, guiding them check luggage and print boarding passes, ensuring that they have proper documentation to board the plane or ship.
• Generated incomes 3 times at check-in than the average agent.