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Elaine Ballais, Guest Relation/Front Office

Elaine Ballais

Guest Relation/Front Office·The LAB Dubai

United Arab Emirates

Bachelor's degree, Business Administration

Work experience

Total years of experience: 10 years, 3 months

Guest Relation/Front Office

April 2024 - Present

The LAB Dubai

Dubai, United Arab Emirates

April 2024 - Present

• Resolve guest inquiries and provide immediate service recovery with professionalism.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Guest Service Associate

January 2022 - January 2024

Skaf Hotels & Restaurant

Dubai, United Arab Emirates

January 2022 - January 2024

• Delivered consistent, high-energy service in a fast-paced dining and hospitality environment.
• Collaborated with multicultural teams to ensure smooth service flow during peak hours.
Company industry:
Catering, Food Service, & Restaurant

Sales & Customer Service Associate

January 2016 - January 2022

Luxury Retail & Hospitality

Dubai, United Arab Emirates

January 2016 - January 2022

• Demonstrated flexibility by consistently working various shifts, including weekends and
holidays.
Company industry:
Retail & Wholesale

Education

ACLC - AMA Computer Learning Center

June 2017

June 2017

Bachelor's degree, Business Administration

Philippines

GPA (point): 2 out of 4

GPA (point): 2 out of 4

Major in Financial Management

Skills

BRAND DESIGN
Intermediate
BRAND DESIGN
Intermediate
BRANDING
Intermediate
BRANDING
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
RELIABILITY
Intermediate
RELIABILITY
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

English
Beginner