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Sanjana Banerjee, Senior Customer Service Representative

Sanjana Banerjee

Senior Customer Service Representative·Accenture India (Verizon)

India

Bachelor's degree, Political Science

Work experience

Total years of experience: 3 years, 8 months

Senior Customer Service Representative

January 2024 - October 2025

Accenture India (Verizon)

Mumbai, India

January 2024 - October 2025

• Provided customer support for Verizon, a U.S.-based telecom service
provider.
• Handled billing and account-related queries, along with technical issues.
Plans, perks, and device upgrades.
• Used ACSS (Automated Customer Support System) to manage and resolve
customer requests efficiently.
• Ensured a high level of accuracy and customer satisfaction in each
interaction.
• Consistently met or exceeded performance metrics including resolution time
and quality assurance scores.
Company industry:
Telecommunications

Senior Customer Service Representative

January 2022 - October 2023

Concentrix India (JP Morgan Chase)

Mumbai, India

January 2022 - October 2023

• Assisted customers with maintenance of checking and savings account,
check deposits, online transactions, deposits, and Zelle transfers.
• Educated customers about banking products and online security.
• Processed debit and credit card replacements, disputes, and claims while
maintaining compliance with bank regulations.
• Recognized for achieving excellent customer satisfaction (CSAT) scores.
Company industry:
Call Centers & Customer Care Outsourcing

Education

SIES College of Arts, Science and Commerce

January 2021

January 2021

Bachelor's degree, Political Science

India

St. Xavier's College

January 2020

January 2020

Bachelor's degree, Forensic Science

India

SIES College of Arts, Science and Commerce

January 2016

January 2016

High school or equivalent, Arts Stream

India

Skills

ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
BANKING
Intermediate
BANKING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
QUICK LEARNING
Intermediate
QUICK LEARNING
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate

Languages

English
Beginner
Hindi
Beginner
Bengali
Beginner

Hobbies

  • Reading, Research, Music and Singing.