Senior Quality Manager
Gulf Warehousing Company
Total years of experience :29 years, 0 Months
Notable Attainments:
Spearheaded a team of 116 staff members for Quality, HSE, and Security.
Responsible for Quality, Safety and Health, Environment, Security for GWC both locally and regional.
Served as a Management Representative for ISO: 9001, ISO: 14001, OHSAS: 18001, ISO: 22000 and ISO: 27001.
Business Support Division administered 8 difference multi location in Qatar and Regional Facilities in Dubai, Jeddah, Riyadh, Dammam, and Nigeria.
Analysing the risk management of the company and manage the disaster recovery plan for GWC
Implemented a central documentation system to store and back up all important data of the company, such as tenders won, key contract, licenses and etc.
Oversee 4, 000 sqm Hazmat (Hazardous Material) Warehouse with development and enforcement of procedures, maintenance of equipment and safety of the warehouse. Ensured that all chemical products in the warehouse conform to international standard (CFR 49) of storage and transportation.
Worked in close coordination with all Oil and Gas companies in Qatar to constantly develop procedures, process and safety to meet their requirements.
Worked closely with Fast Food chain companies to ensure the food safety of their products is upheld during strange and delivery.
Creating ISO / Quality / Safety awareness for the associates by internal trainings
Review of QHSE policy and objective during Management Reviews
Review Safety Exercises /Accident data in all regions
Review the Hazmat Spill and Emergency Response plan for all sites
Maintain “operational control” over operations and activities per Agility QEHS Manual.
Conducts regular scheduled and unscheduled inspections and audits of facility sanitation, quality, safety, and environmental health for compliance with applicable guidelines
Dexterously maintained and improved all certified standards ISO: 9001, ISO: 14001, OHSAS: 18001, ISO: 22000: Food Management System (HACCP) and ISO 27001: 2005 (Information Security System).
Defining customer needs or problems areas and determines scope of investigation
Conducting customer satisfactions survey and monitoring of customer complaints
Periodically conducting internal and vendor audits on the system for ensuring compliance
Developing effective solution and improvement of workflows, processes, user interfaces and system integration.
Instrumental in conducting training courses for the following:
• Training and implementing QCC (Quality Control Circles) for process improvements and culture.
• Training and implementing a Total Quality Management culture
• Conducted ISO Awareness / Quality Controller / Food Safety and Information Security
• Providing training on process mapping and brainstorming
• Providing training on Risk Management and Disaster Recovery.
Responsible for all customer audits and responsible to ensure that we comply with customers’ standard and regulatory requirements
Pivotal in providing support and improvements to process for ensuring efficiency and driving continuous improvement through employee involvement and focused leadership.
Efficiently handled the exhibition and events of the company, this includes setting up booths and promoting GWC during the exhibition and event both locally and internationally.
Handling of GWC website and social media activities
Primary Responsibilities :
• Reporting to General Manager - Group Support
• Management Representative for Lityan Systems Sdn. Bhd.
• Supervise a team of 6 staffs.
• Develop, implementing and communicating the company’s quality policy in line with corporate guidelines
• Establish and monitor statistical data of the service render to customers.
• Oversee the operation of the Call Centre and Engineering Department to ensure we meet the requirements of the customer.
• Handle customer complaints and contribute to solve the problem
• Propose, establish and implement standard procedures based on the processes identify on accordance to quality requirement
• Review on the existing systems or procedures to identify areas for improvements
• Ensure all the activities and proper platforms are established in order to successfully attain / maintain the ISO accreditation
• Plan and lead internal quality audits and vendors audits
• Detect deviation from the established standards and recommends corrective action or preventive action
• Plan, report and advice the company’s Management on all quality matters
• Work with all levels of management and employees to facilitate problem solving, enhancing quality service and customer satisfaction
• Plan and conduct Quality and Service related training to educate and promote quality awareness to the staff
• Managed the Project for National Oil Company (Petronas Malaysia) for the logistics and distribution of computer hardware to all offices across Malaysia.
• Provide report, solution and establish process to ensure that KJSB comply the SLA requirements of delivery.
• Communicate with Principal and customer to ensure smooth delivery of the products.
• Managing and assessing company’s Risk Management System
• Extensive involvement in other subsidiaries such Lityan Philippines Limited and Konsortium Jaya Sdn. Bhd. - preparing process documentation for ISO 9001 : 2000.
Primary Responsibilities :
• Reporting to Corporate Quality & Training Manager.
• Assistant QMR (Quality Management Representative)
• Supervise a team of 2 staffs.
• Responsible for planning, drafting and implementing ISO/TQM for the group.
• Drafted procedures for the revision of ISO 9000 version 2000 and plan for implementation of new procedures for four existing companies with ISO version 1994
• Conducting Internal Quality Auditing to check the adequacy of the system and recommend improvements.
• Responsible for drafting and implementing Risk Management.
• Implementing and co-ordinating QCC activities to all groups of companies.
• Drafting and implementing ISO procedures for chain of hotels (Swiss Garden Resort).
• Responsible for the department’s portfolio on training matters which includes planning, implementing and approving training plans / budget for the group.
• Conduct Training Needs Analysis and monitoring the performance of employees after training program.
• Conducting various training to entire group of companies
• Extensively involved in all business units e.g. hotels (Swiss Garden Resorts), property, construction and manufacturing.
Primary Responsibilities :
• Reporting to Branch Manager and Committee Chairmen.
• Managing FMM Selangor Branch Human Resource Management Sub-Committee
• Managing FMM Selangor Branch Selayang Sub-Committee
• Achieving and Implementing ISO Documentation at Branch Level.
• Ensuring that documentation on ISO are up-to-date and according to procedures
• Conducting Internal Audits
• Recruitment of New Members - Implementing Marketing Strategies, Planning and Promotions and Meeting Targets.
• Servicing Existing / New Members and Persuading Members to Reinstate Resignations.
• Attending Government Functions / Meeting e.g. Selangor State Secretariat, Immigration Department, Fomema, Ministry of Human Resource, Majlis Perbandaran Selayang (MPS), HRDC, EPF, SOCSO, etc in Order to Built Good Rapport.
• Managing and Organising Briefing, Seminars, Press Conference, Golf Tournament and Treasure Hunt.
• Authorised Signatory for Certificate of Origin.
Primary Responsibilities :
• Reporting to Credit Officer I.
• Ensuring Accuracy / Proper Legal Documents before Loan Disbursement.
• Processing of Loan for Approval of Branch Manager
• Liaising with Panel Lawyers / Valuers for Loan Disbursement.
• Submitting Monthly Reports of Loan Deductions.
• Understanding of Letter of Credit and Bank Guarantee
Primary Responsibilities :
• Reporting to Credit Officer I.
• Customer Service, Includes Enquiries and Payment of Loan.
• Credit Reference with Other Banks / Finance.
• Handling Cash Repayment of Loan.
• Submitting Monthly Reports for Bad Debt Collections.
Issuing of Notice for Default Payments.
