Call Center Agent
WASLA Outsourcing
Total years of experience :2 years, 8 Months
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Handle customer's complaints
• Assist customers with the company's packages and promotions.
• Taking customer's questions regarding products, telecommunication packages or policies and find solutions and best possible ways to assist
• Having efficient communication skill while dealing with the customer making sure his needs and questions are properly dealt with
• Make sure to promote the company's promotions and products in a most customer friendly but professional manner
High Degree Diploma Technical school for hotel and tourist services – front office Department Grade: Good.