Elena Adi

Managed the day to day usage as well as yearly enhancements of the Emirates Guest Management System
Implemented the standardization of the Guest Management System across 50+international markets
Conducted yearly training sessions through the Emirates network on Guest Management System Collaborated with marketing and communications teams on standardization, design and production of marketing materials
Managed internal budgets 
Identified operational challenges as well as providing creative solutions
Client Relationship Management
Meeting set KPIs
Collaborated with Social Media team on various strategies Managed logistics and relationships with various contractors  
Organised and maintained schedule, managing the daily/weekly/monthly agendas
Carried out background research as well as produced documents, briefing papers, reports and presentations

Conceptualized project briefs to jump start the work of outside vendors and internal stakeholders
Collaborated with marketing and communications teams on standardization, design and production of marketing materials on
over 20 events a year
Executed over 20 events nationally as well as internationally
Managed and established production and logistic schedules
Coordinated events to help increase consumer awareness
Client Relationship Management
Networked and interacted with local associations to optimize industry connections
Leads pre-event and post-event meetings for assigned groups
Managed client budgets to maximize revenue and meet the clients needs
Identified operational challenges as well as providing creative solutions
Organized internal events

Evaluated service needs and product satisfaction levels with established customers
Collaborated with account executives to penetrate new accounts and identify potential customers
Identified, coordinated and participated in client relationship-building activities and meetings
Networked and interacted with local associations to optimize industry connections

Responsible for closing all Tours and Safaris reconciliation
Managed the weekly credit card tallying of all tours and safaris
Scanned documentation and entered into the database

Working in the ATC VCR
Logging flight delays within an 8 hour shift
Entered numerical data into databases in a timely and accurate manner