Elena Kireeva

-communicate with all departments, airport greeters, drivers, messenger, outside companies and follow up on guest's requests to exceed guest expectations;

- provide accurate information to the guests in a professional manner, fulfill all guests requests and requirements, anticipate guests needs;

-handle delivery, packages, messages according to the standards and proper follow-up;

-handle incoming and outgoing mail, packages and faxes;

-being well informed about all city activities, cinema, arts, specials exhibits, concerts, shows, sports, leisure activities, sightseeing tours inside and outside the city, clubs, etc.;

-keeping management well informed of any guest's problems or complaints and action taken;

-posting charges in Opera system for the hotel services ( tours, limousine, flowers, etc. );

-work closely with guest services department to ensure the prompt handling of message/delivery, guests luggage/lost luggage, any special requests;

-display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts;

-perform other tasks and projects assigned by hotel management.

-greeting guests and providing the professional representation of the outlet at the door (concept of the restaurant/lounge, menu, activities);

-escorting guests to the table and presenting a menu, reading materials;

-reservation for lunch/dinner according to guests preferences;

-interactions with guests ensuring satisfaction throughout the dining process;

-work with daily reports and ensuring VIP guests are recognized;

-assist the management team in driving pre and post opening restaurant operations

-consultations of clients for the bank products;

-acceptance of requests for credits in cash, credit cards, auto credits;

-work with documents

-dealing with bookings by phone, e-mail, face-to-face;

-completing guests arrival and departure procedures;

-choosing rooms and handing out keys;

-preparing bills and taking payments;

-dealing with special requests from guests;

-answering questions about what the hotel offers and the surrounding area;

-dealing with complaints or problems

-proving information about the restaurant services;

-development new points of the menu;

-control of the bar products, work with certificates