محمد الغمري

- Client Relations / Management - Manage the relationship with clients and act as the liaison, monitoring and maintaining an excellent customer service and client satisfaction levels.
- Ensuring that the business relationship management team meets the company standards of Service Level Agreements (SLAs), KPIs, client complaints and feedback.
- Develop Business improvement plans.
- Arranging and managing orders with the distributors across the region.
- Develop plans and strategies in handling existing and potential clients for maintaining and securing business deals.
- Tracks potential business deals by contacting potential partners; discovering and exploring opportunities.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Generating business from existing accounts and achieving profitability & sales growth

Managing/supervise all customer/sales related tasks for the outlet
- Managing/Handling cash and creating summary reports
- Managing duty timings and schedules of all outlet staff
- Coaching and guiding the Sales Team
- Conducting daily Team performance review
- Daily review for the Best-Selling and Worst-Selling products.
- Monitoring the daily products update
- Coordinating with related departments to insure customer satisfaction and service quality
- Performing customer service related/ sales tasks
- Providing and subscribing customers to relevant services provided by Etisalat
- Technical support regarding products and services
- Complaint handling
- Member of Etisalat outdoor sales team
- Achieving targets and plans on a daily basis
- Highest target achiever in area/region for many times