Elena Nedelcheva

Organize and coordinate relocation support for assignments globally.
Assist with GM assignment initiation process and GM database set-up for assignments including payroll
Ongoing assignment management support:
Act as point of contact for the stakeholders and coordinate with regional mobility teams
Maintain assignment changes with Global Mobility database and update compensation pay packages appropriately.
Calculation of hypothetical taxes on salary and bonus
Assist and coordinate with EY/GM tax any requests and/or audit of tax and social security authorities
Any social security activities including the application of social security documents and correct reporting in the payroll
Conduct quarterly audit of social security documents

Conduct search, selection and recruiting activities in cooperation with the HR Manager
Manning of Catering Crew in accordance with approved manning lists

Issuing working contracts and other working papers. Applying for work documents such as visa, work permit, etc.
Responding to queries from the Catering and Hospitality Corporate team, Hotel Managers and Crew in a timely manner.
Performing Embarkations, disembarkations and Crew change operations which include booking and confirmation of flights, communication with the vessels, Manning agents and Crew about the personal / flight details and other related information. Liaising with HR Manager, HR Officers and HR Travel Coordinator on HR related queries
Informing HR Travel Coordinator ahead of time about travel arrangements needed and Operational/Regional issues that need to be taken into consideration when organizing travels.
Participate in monthly meetings and/or conference calls with the Catering and Hospitality Corporate team and hotel managers
Keep Database updated at all times
Prepare working schedules and expense reports for payroll purpose
Input all data relevant to payroll in a timely manner Issuing working certificates
Supporting in other Human Resources related projects

(Co-)responsible for the entire front desk area
(Co-)responsible for the organisation and realisation of efficient and smooth check-in and check-out procedures
(Co-)responsible for the implementation and maintaining the company standards within the front desk department
(Co-)responsible for a correct flow of information on board
Assistance with the punctual and correct realisation of the on board printed menus
Settlement of all daily, per cruise or monthly returning administrative jobs.
Generally relieving the Senior Receptionist and Hotel Manager of administrative jobs
Active support in all departments as per hotel managers’ directive
Co-responsible for the correct handling of all the equipment within the front desk area, especially all IT devices
Co-responsible for an impeccable cleanness, hygiene and tidiness at the front desk area
Co-responsible for active cost controlling and maintaining budgets at the front desk
Entering data of inventories and their evaluation as per company’s instructions
Responsible for following up on passengers’ requests handed to the front desk
Co-responsible for the correct administrative handling of the cashless system
Settlement of the accounts of sales of all outlets on board

Ensure highest standards of guest relations and quality service
Provide special service for VIP guests
Handling Arrivals and Departures
Information about the hotel facilities
Being aware of all hotel events
Handling guest complaints

Ensure highest standards of guest relations and quality
service
Assist the guests with check in and check out procedures
Prepare special service for VIP guests
Prepare welcome cards
Provide information about the hotel facilities and make showarounds
Being aware of hotel functions