Elena Raweentran

• Coordinated end-to-end shipment operations, including bookings,
documentation, and cargo movement for import and export
shipments.
• Liaised with shipping lines, freight forwarders, transporters, and
customers to ensure timely and cost-effective deliveries.
• Managed booking confirmations, vessel schedules, ERD/ETD
updates, and monitored cargo status to avoid delays.
• Handled container allocation, loading plans, rollovers, and
amendments as per customer and operational requirements.
• Tracked shipments and proactively resolved operational issues
related to delays, documentation discrepancies, or routing changes.
• Maintained accurate records of shipments, contracts, and
correspondence in internal systems.
• Communicated regularly with clients to provide shipment updates
and address queries professionally.
• Supported internal teams with operational reporting and ensured
compliance with company and regulatory procedures.

• Formulate a growth plan that emphasizes both financial gains and
customer satisfaction.
• Perform research to discover new markets and understand
customer needs.
• Schedule business meetings with potential clients.
• Market the companys products/services by addressing or
anticipating clients goals.
• Draft sales contracts ensuring compliance with legal standards and
guidelines.
• Maintain records of sales, revenue, invoices, and other financial
data.
• Offer reliable feedback and support after sales.
• Foster long-term relationships with both new and existing
customers.
• Develop entry-level staff into proficient salespeople.

• Develop a growth strategy focused both on financial gain and
customer satisfaction.
• Conduct research to identify new markets and customer needs.
• Arrange business meetings with prospective clients.
• Promote the companys products/services addressing or predicting
clients objectives.
• Prepare sales contracts ensuring adherence to law-established rules
and guidelines.
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support.
• Build long-term relationships with new and existing customers.
• Develop entry level staff into valuable salespeople.

• Provide deep subject matter expertise and consultation to the
works team, for a specific area/ process, to enable the successful
implementation of an aligned business case for change.
• Provide accurate and operational information and advice to guide
work stream decision making.
• Continually look for opportunities to improve the specific
area/process, including dealing with operational issues and
striving for standardization and optimization.
• Set Quality Assurance to meet business standard according to
the BU.
• Input and implementation of transition plans for a specific
area/process to enable successful change whilst also maintaining
operational stability and business continuity.
General Roles
• Contribute to service performance of own section to sustain high
business satisfaction levels by escalating risks to the Team Lead,
Service Desk Operations and resolving issues efficiently with
minimal business impact.
• Handle users seeking support on ICT & facilities related services.
• Provide first and second level Service Desk support or escalate
to support teams as per support matrix.
• Answer and process client calls, emails and self-logged tickets on
all IT & facilities related incidents, requests and enquiries.
• Ensure all calls and emails are being logged into the helpdesk
system with adequate and concise information for incident
tracking, request management and problem management.
• Make initial assessment of incidents, diagnose and resolve basic
incidents.
• Resolve incidents on within agreed SLA (Service Level
Agreement) .
◦ Take ownership of the incidents / service requests
and resolve in accordance with service level agreement and
escalate where necessary to the appropriate team based on
established guidelines & procedures.
• Follow up on resolution and inform users on the progress status.
• Work with the team to achieve KPIs and goal settings.
• Liaise with other team members of the Service Desk and internal
Service Provider to consistently deliver high quality service and
strive for performance improvement.
• Assist in implementing effective knowledge database and ensure
validity of content.

• Handling IT issues, Emails & Clearing tickets in ticketing tool.
• Perform registrar job scope.
• Provide technical trainings to new joiners.
• 1st and 2nd line support - troubleshooting of IT related problems from
software to hardware, such as Laptops, Desktops, and Printers.
• Responsible for resolving incidents, troubleshooting or escalating while
assisting the broader team in providing a stable, effective IT Service to
the business.
• Required to logging transaction in ticketing tool, analyzing, identifying,
handling and classifying issues based on your interaction with users via
Phone, Email & LYNC chat.
• Log all calls in the Service Desk Call Logging system and
communicate progress in a timely manner.
• Gather missing informations from users before perform escalation.
• Responsible to establish and maintain all the knowledge stored in
online knowledge base system.
• Maintain a high degree of customer service for all support queries and
adhere to all service management principles.

• Assist banking related and IT technical issues
• Handle customer complains.
• Train New Joiners/ Handle mentorship Program
• Achievements: Suggested to replace manual written form for
payment adjustments with pre-filled form for efficiency - Implemented
new pre-filled form since February 2015. (Change process)
• Personal

• Made decisions and recommendations about extending lines of
credit.
• Reviewed customer files on regular basis to make sure receivables
were in sound condition.
• Conducted presentations to upper management and executive
teams for loan recommendations.
• Complied with internal controls and government regulations.
• Improved understanding of financial statements, which helped in
assessing risk.
• Conducted financial review of customer lines of credit by assessing
company financials and initiating credit application reviews.
• Performed credit reviews on corporations to assess financial
conditions.
• Analyzed customer data such as financial statements to determine
level of risk involved for extending credit.
• Performed credit reviews on corporations to assess financial
conditions.