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عدد الطلبات التي تم تقديمها

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هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟

اضغطي هنا لاكتشاف الفرص المتاحة الآن!
نُقدّر رأيكِ

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تم إلغاء حظر المستخدم بنجاح
Elena Raweentran, Coordinator

Elena Raweentran

Coordinator·YUSHI SHIPPING LLC.

الإمارات العربية المتحدة

دبلوم, & FINANCE)

الخبرة العملية

مجموع سنوات الخبرة: 12 سنوات, 6 أشهر

Coordinator

يناير 2025 - حتى الآن

YUSHI SHIPPING LLC.

دبي، الإمارات العربية المتحدة

يناير 2025 - حتى الآن

• Coordinated end-to-end shipment operations, including bookings,
documentation, and cargo movement for import and export
shipments.
• Liaised with shipping lines, freight forwarders, transporters, and
customers to ensure timely and cost-effective deliveries.
• Managed booking confirmations, vessel schedules, ERD/ETD
updates, and monitored cargo status to avoid delays.
• Handled container allocation, loading plans, rollovers, and
amendments as per customer and operational requirements.
• Tracked shipments and proactively resolved operational issues
related to delays, documentation discrepancies, or routing changes.
• Maintained accurate records of shipments, contracts, and
correspondence in internal systems.
• Communicated regularly with clients to provide shipment updates
and address queries professionally.
• Supported internal teams with operational reporting and ensured
compliance with company and regulatory procedures.

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد

Business Development Manager & Executive Secretary (association)

يناير 2024 - يناير 2025

DYNAMIC ENVIRON SDN BHD & MALAYSIAN RECYCLERS ASSOCIATION

Klang، ماليزيا

يناير 2024 - يناير 2025

• Formulate a growth plan that emphasizes both financial gains and
customer satisfaction.
• Perform research to discover new markets and understand
customer needs.
• Schedule business meetings with potential clients.
• Market the companys products/services by addressing or
anticipating clients goals.
• Draft sales contracts ensuring compliance with legal standards and
guidelines.
• Maintain records of sales, revenue, invoices, and other financial
data.
• Offer reliable feedback and support after sales.
• Foster long-term relationships with both new and existing
customers.
• Develop entry-level staff into proficient salespeople.

مجال الشركة:
الاستشارات الإدارية

Business Development Manager

يناير 2020 - يناير 2023

TM UK TRADING LTD.

لندن، المملكة المتحدة

يناير 2020 - يناير 2023

• Develop a growth strategy focused both on financial gain and
customer satisfaction.
• Conduct research to identify new markets and customer needs.
• Arrange business meetings with prospective clients.
• Promote the companys products/services addressing or predicting
clients objectives.
• Prepare sales contracts ensuring adherence to law-established rules
and guidelines.
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support.
• Build long-term relationships with new and existing customers.
• Develop entry level staff into valuable salespeople.

مجال الشركة:
وكلاء السيارات

Senior IT Executive Service Desk Analyst, Subject Matter Expert (MySDS Service

يناير 2017 - ديسمبر 2019

PETRONAS ICT MALAYSIA

Kuala Lumpur، ماليزيا

يناير 2017 - ديسمبر 2019

• Provide deep subject matter expertise and consultation to the
works team, for a specific area/ process, to enable the successful
implementation of an aligned business case for change.
• Provide accurate and operational information and advice to guide
work stream decision making.
• Continually look for opportunities to improve the specific
area/process, including dealing with operational issues and
striving for standardization and optimization.
• Set Quality Assurance to meet business standard according to
the BU.
• Input and implementation of transition plans for a specific
area/process to enable successful change whilst also maintaining
operational stability and business continuity.
General Roles
• Contribute to service performance of own section to sustain high
business satisfaction levels by escalating risks to the Team Lead,
Service Desk Operations and resolving issues efficiently with
minimal business impact.
• Handle users seeking support on ICT & facilities related services.
• Provide first and second level Service Desk support or escalate
to support teams as per support matrix.
• Answer and process client calls, emails and self-logged tickets on
all IT & facilities related incidents, requests and enquiries.
• Ensure all calls and emails are being logged into the helpdesk
system with adequate and concise information for incident
tracking, request management and problem management.
• Make initial assessment of incidents, diagnose and resolve basic
incidents.
• Resolve incidents on within agreed SLA (Service Level
Agreement) .
◦ Take ownership of the incidents / service requests
and resolve in accordance with service level agreement and
escalate where necessary to the appropriate team based on
established guidelines & procedures.
• Follow up on resolution and inform users on the progress status.
• Work with the team to achieve KPIs and goal settings.
• Liaise with other team members of the Service Desk and internal
Service Provider to consistently deliver high quality service and
strive for performance improvement.
• Assist in implementing effective knowledge database and ensure
validity of content.

مجال الشركة:
النفط والغاز

Service Desk Analyst & IT Trainer

يناير 2015 - يناير 2017

DHL IT SERVICES MALAYSIA

Kuala Lumpur، ماليزيا

يناير 2015 - يناير 2017

• Handling IT issues, Emails & Clearing tickets in ticketing tool.
• Perform registrar job scope.
• Provide technical trainings to new joiners.
• 1st and 2nd line support - troubleshooting of IT related problems from
software to hardware, such as Laptops, Desktops, and Printers.
• Responsible for resolving incidents, troubleshooting or escalating while
assisting the broader team in providing a stable, effective IT Service to
the business.
• Required to logging transaction in ticketing tool, analyzing, identifying,
handling and classifying issues based on your interaction with users via
Phone, Email & LYNC chat.
• Log all calls in the Service Desk Call Logging system and
communicate progress in a timely manner.
• Gather missing informations from users before perform escalation.
• Responsible to establish and maintain all the knowledge stored in
online knowledge base system.
• Maintain a high degree of customer service for all support queries and
adhere to all service management principles.

مجال الشركة:
خدمات تكنولوجيا المعلومات

Customer Relation Manager

يناير 2013 - يناير 2015

CITIBANK MALAYSIA

Kuala Lumpur، ماليزيا

يناير 2013 - يناير 2015

• Assist banking related and IT technical issues
• Handle customer complains.
• Train New Joiners/ Handle mentorship Program
• Achievements: Suggested to replace manual written form for
payment adjustments with pre-filled form for efficiency - Implemented
new pre-filled form since February 2015. (Change process)
• Personal

مجال الشركة:
البنوك

Credit Analyst

يناير 2013 - يناير 2013

DYNAMIC BUSINESS INTERNATIONAL

Warsaw، بولندا

يناير 2013 - يناير 2013

• Made decisions and recommendations about extending lines of
credit.
• Reviewed customer files on regular basis to make sure receivables
were in sound condition.
• Conducted presentations to upper management and executive
teams for loan recommendations.
• Complied with internal controls and government regulations.
• Improved understanding of financial statements, which helped in
assessing risk.
• Conducted financial review of customer lines of credit by assessing
company financials and initiating credit application reviews.
• Performed credit reviews on corporations to assess financial
conditions.
• Analyzed customer data such as financial statements to determine
level of risk involved for extending credit.
• Performed credit reviews on corporations to assess financial
conditions.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء

التعليم

Twintech International University College of Technology

يناير 2013

يناير 2013

دبلوم، & FINANCE)

ماليزيا

المعدل التراكمي (نقاط): 3.56 من 4

المعدل التراكمي (نقاط): 3.56 من 4

Skills

ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
CORPORATE FORECASTING
Intermediate
CORPORATE FORECASTING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
INVOICING
Intermediate
INVOICING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RESEARCH
Intermediate
RESEARCH
Intermediate
SALES
Intermediate
SALES
Intermediate

اللغات

الانجليزية

مبتدئ

المالية

مبتدئ

التدريب و الشهادات

الشهادات
Certified • Certified QC Top performer
Certified
• ITIL Certified
Certified (Certified Logistic Professional) • CompTIA Security+ Training completed
- Desktop Support Technician)
• IELTS C-1 (Band 7)
Office Administration Malaysia Skills Certificate Level 2

الهوايات والاهتمامات

Art Collecting