Assistant Store Manager
M.H.Alshaya Group, H&M
Total years of experience :14 years, 3 Months
-Training a team of 101 to serve customers efficiently and courteously on the shop floor, in the changing rooms and or at the cash register, in order to ensure the provision of the highest standards of customer service at all points in the shopping experience.
- Creates a commercial policy, a season layout plan, in addition to an annual timetable for commercial campaigns. Ensures the effective implementation of plans, policies and procedures through leadership by setting goals and objectives, managing performance, developing and motivating employees, in order to ensure the highest levels of performance are achieved.
- Assigns routine and non-routine tasks and duties to the team in order to ensure that activities are carried out in the most efficient and effective way and customer service policies and procedures are followed.
- Monitors and shows up best selling items, limited editions and non moving products on daily basis.
- Ensures that manpower costs are minimised by monitoring and controlling overtime activities.
- Holds individual monthly meetings and daily meetings to review the employees performance and set targets for the upcoming month.
- Conducts on-the-job training, demonstration and instruction for new and existing employees, in order to support their development and ensure the highest standards of performance are achieved. Monitors stock levels, maintains inventories and manages re-ordering stocks to ensure there are adequate stocks and maximum range and size availability at all times.
- Controls the process of receiving shipments to ensure the flow of goods is efficient and accurate.
- Ensures proper operational procedures are followed with respect to loss prevention, health and safety standards.
- Ensures all ranges are effectively merchandised in line with brand image and standards.
2006-2011: Computer Science, Dunarea de Jos University, Galati, Romania, Automatic Systems engineering bachelor degree
