Ellen Youssef

• Oversee all aspects of Human Resources practices and support business needs.
• Develop and implement HR strategies and initiatives aligned with the overall business strategy.
• Improve departments’ work flow and maintain their standard operating procedures updated.
• Plan and budget the human capital training and career development.
• Manage recruitment and selection process and conduct induction program and soft skills training.
• Train Managers to conduct the performance evaluation of their subordinates and monitor it.

Established the Human Resources department by building the team and creating the HR rules,
standards and manual for Cairo Associates and two Nile cruises crew in Luxor & Aswan.
* Was the link between Cairo office, Croatia and USA People and the Culture department in Boston
by participating in developing policies of the company and updates the HR manual accordingly.
* Planned the vacations of the entire crew by creating rotations system and monitoring it.
* Handled the licenses of the nautical department team, the uniforms, the health certificates and other
hygiene standards of the hospitably team and maintain it as required by law.
* Processed the monthly payroll, merit increases, transportation fees and end of service compensation.
* Handled the recruitment, performance appraisal, training, disciplinary actions and exit interviews.
* Participated in the monthly corporate meeting and Head of departments’ weekly meeting to discuss
the associates' issues and the best way of dealing with it.
* Managed the HR team which is responsible of the personnel files and database, business cards,
vacations, medical insurance, bank accounts and social activities.

Established Cairo office and been the link between Cairo office and HR management in Dubai HQ
by advising managers of HR policies, best practices and organization development issues.
* Provided the annual manpower planning and budget and staff planning and outsourcing.
* Dealt with the governmental authorities like the social insurance authority, the labor offices ...etc and
creates filing systems of keeping staff records and work flows.
* Handled the monthly payroll process using Oracle application in order to generate staff, freelancers,
journalists and reporters’ salaries, compensation, bonuses and deductions.
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* Supported department heads in filling the vacancies as per the timeline, conduct interviews, recruit
and select quality applicants, prepare contracts, conduct orientation program for all new hires.
* Processed Key Performance Indicators through the performance appraisal system, disciplinary
actions as per the company guidelines, and advising the managers on handling the staff issues.
* Conducted staff monthly meetings to discuss their issues and update them with the group objectives.
* Proposed plans for the staff personal development, kept a rating record, and collect feedbacks.

1200 Person) - Egypt
American Life Insurance - Egypt
* Participated in Manpower planning and budget preparation and measure achievement versus targets.
* Stayed abreast of long-term objectives, business needs, growth objectives and perform searches for
qualified candidates according to relevant job criteria.
* Recruited more than 500 of sales force (Agents, Team Leaders, and Unit Managers) after screening
and filtering the incoming CVs in order to assign them to positions as per job competencies.
* Produced accurate and timely statistics requested by the Top Management in Dubai and USA, by
gathering a huge volume of data from branches, in order to use it for corrective actions, performance
appraisals and compensation schemes.
* Prepared presentations to motivate the sales force throughout periodical competitions and seminars.
* Created training center manual and material including: communication skills, leadership skills, time
management, market surveys, telephone scripts... etc, and typing of these manuals and presentations.