Head Bartender
Al Bustan Rotana Hotel
Total years of experience :12 years, 1 Months
Currently working as Head Bartender.
BARTENDER/TEAM LEADER
Leftbank Madinat Jumeirah
Emirates Leisure and Retail
Dubai, United Arab Emirates
March 2012 - February 2014
. Responsible in handling cash and credit card reports.
. Responsible in delegating work to bar colleagues.
. Prepare alcoholic and non-alcoholic beverages.
. Train new bar associates with regards to standards; and bar duties and responsibilities.
. Practice flexibility in the workplace, like replacing waiting staff whenever they need help.
. Monitoring the quality of beverages served, as well as the food items.
. Responsible in ordering of food and beverages, and monitoring food cost.
. Practice good customer relations and attend to customer complaints / queries satisfactorily.
. Check all the mis-en-place and stocks properly to avoid non-available items.
. Assign in checking the stock expiration, and maintain first-in first-out method.
. Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment
. Assign in checking all the discounts given in weekly basis, and give the reports to superior.
. Assist in making promotional products, and do mixology to make beverages in menu preparation.
. Responsible in handling cash and credit card reports.
. Responsible in delegating work to bar colleagues.
. Prepare alcoholic and non-alcoholic beverages.
. Train new bar associates with regards to standards; and bar duties and responsibilities.
. Practice flexibility in the workplace, like replacing waiting staff whenever they need help.
. Monitoring the quality of beverages served, as well as the food items.
. Responsible in ordering of food and beverages, and monitoring food cost.
. Practice good customer relations and attend to customer complaints / queries satisfactorily.
. Check all the mis-en-place and stocks properly to avoid non-available items.
. Assign in checking the stock expiration, and maintain first-in first-out method.
. Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment
. Assign in checking all the discounts given in weekly basis, and give the reports to superior.
. Assist in making promotional products, and do mixology to make beverages in menu preparation.
BARTENDER
Amwaj Rotana Hotels
Jumeirah Beach Residences
Dubai, United Arab Emirates
June 2011 ~ February 2012
. Practice good customer relations and attend to customer complaints / queries satisfactorily.
. Flexibility in work to handle other task, like hostess role, and assist waiting staff
. Check all the mis-en-place and stocks properly to avoid non-available items.
. Perform daily and monthly inventories of alcoholic and non-alcoholic beverage items.
. Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment.
. Delegate work duties to bar colleagues, and assigns work areas.
. Assigned at Rosso Italian Restaurant and Benihana Japanese Restaurant, consecutively.
. Practice good customer relations and attend to customer complaints / queries satisfactorily.
. Flexibility in work to handle other task, like hostess role, and assist waiting staff .
. Check all the mis-en-place and stocks properly to avoid non-available items.
. Perform daily and monthly inventories of alcoholic and non-alcoholic beverage items.
. Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment.
. Delegate work duties to bar colleagues, and assigns work areas.
. Assigned at Rosso Italian Restaurant and Benihana Japanese Restaurant, consecutively
BARTENDER/SHIFT LEADER
Emaar Hospitality Group
Lifestyle Dining LLC
Dubai, United Arab Emirates
Nov. 2009 ~ May 2011
. Perform all necessary tasks to service food & beverage according to the standard of performance manual of the restaurant.
. Responsible in preparing non-alcoholic beverages.
. Practice flexibility in the workplace, like replacing cashier or waiting staff whenever they need help.
. Greet & seat customers and serve them in a personalized way.
. Monitoring the quality of beverages served, as well as the food items.
. Responsible in ordering of food and beverages, and monitoring food cost.
. Practice good customer relations and attend to customer complaints / queries satisfactorily.
. Check all the mis-en-place and stocks properly to avoid non-available items.
. Perform daily and monthly inventories of food and beverage items.
. Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment
FOOD & BEVERAGE WAITRESS/BARTENDER
(Pre-opening team member)
. Perform all necessary tasks to service food & beverage according to the standard of performance manual of the restaurant.
. Responsible in preparing non-alcoholic beverages.
. Practice flexibility in the workplace, like replacing cashier or waiting staff whenever they need help.
. Greet & seat customers and serve them in a personalized way.
. Monitoring the quality of beverages served, as well as the food items.
. Responsible in ordering of food and beverages, and monitoring food cost.
. Practice good customer relations and attend to customer complaints / queries satisfactorily.
. Check all the mis-en-place and stocks properly to avoid non-available items.
. Perform daily and monthly inventories of food and beverage items.
. Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment
. Act as Senior Waitress in the absence of the supervisor.
. Greet & seat customers and serve them in a professional, discreet & personalized way.
. Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests.
. Consistently monitor quality of food & beverage being served
. Practice good customer relations and attend to customer complaints / queries satisfactorily
. Responsible for all service preparations before, during & after the service (mis-en-place & mis-en-scene)
. Ensure minimum wastage, breakage and spoilage
. Actively use up selling techniques to exceed guest expectations and increase revenue
. Responsible for the beverage service to Beverage/Food Servers in an assigned service station ensuring efficient and prompt service for restaurant and bar guests.
. Responsible for the mixing and serving alcoholic beverage and/or non-alcoholic beverages according to established recipes and procedures.
. Responsible for the mixing and serving beverages in a service station capacity to Beverage/Food Servers in a prompt and efficient manner.
. Responsible for receiving, issuing and keeping necessary records of liquor store and supplies.
. Maintains a neat and clean bar station on a continual basis.
. Knowledge of bartender’s responsibilities and beverage regulations.
Palau Royal Resort-Nikko Hotels International
Malakal, Koror, Republic of Palau
2005 ~ 2009
. Act as Senior Waitress in the absence of the supervisor.
. Greet & seat customers and serve them in a professional, discreet & personalized way.
. Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests.
. Consistently monitor quality of food & beverage being served
. Practice good customer relations and attend to customer complaints / queries satisfactorily
. Responsible for all service preparations before, during & after the service (mis-en-place & mis-en-scene)
. Ensure minimum wastage, breakage and spoilage
. Actively use up selling techniques to exceed guest expectations and increase revenue
. Responsible for the beverage service to Beverage/Food Servers in an assigned service station ensuring efficient and prompt service for restaurant and bar guests.
. Responsible for the mixing and serving alcoholic beverage and/or non-alcoholic beverages according to established recipes and procedures.
. Responsible for the mixing and serving beverages in a service station capacity to Beverage/Food Servers in a prompt and efficient manner.
. Responsible for receiving, issuing and keeping necessary records of liquor store and supplies.
. Maintains a neat and clean bar station on a continual basis.
. Knowledge of bartender's responsibilities and beverage regulations.
. Perform duties of Banquet Coordinator and Sales Account Manager (Sales Executive).
. Generate and maintain a credible forecast for accounts and territories and provide this information on a regular basis to Sales Manager.
. Visits different establishments, private and government offices for company presentations.
. Initiates and coordinates development of action plans to penetrate new markets.
. Assists in the development and implementation of marketing plans as needed.
. Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
. Creates and conducts proposal presentations.
. Prepare proposals and presentations.
. Controls expenses to meet budget guidelines.
. Prepare assignments for staff assigned to each event. Includes assignments for each portion of the work shift; including set-up, reception, event tear-down and side work.
. Conduct lineups with the staff at the start of each shift. Inspect uniforms, review assignments, and steps of service for each event.
. Greet host (on-site contact) for assigned event(s) and stay in contact throughout the event(s).
. Work closely with Director of Food & Beverage and Event Coordinator to plan all events.
. Ensure front and back of the house are maintained in a clean and orderly fashion.
. Know the menu for each function served and be able to explain the major ingredients and preparation methods for each item to be served.
. Promotes and maintains the highest level of customer service to all guests.
. Determines when a guest should not be served additional alcoholic beverages in accordingly.
. Resolves guest complaints within scope of authority; otherwise refers the matter to management. Attends all staff meetings as required by management.
. Maintains close communication and works cooperatively with Director of Food & Beverage, the rest of the Administrative team and co-workers to ensure consistency of services and the highest quality of operation.
. Handling of all incoming calls, walk - in/phone-in client's inquiries, complaints and requests.
. Handling of all administrative functions.
. Office support for Sales staffs in some other issues and reports.
. Dealing with customer’s queries and complaints along with co-ordination between the sales staff and customers to ensure timely processing of orders, claims, deliveries, etc.
SALES SECRETARY
The Pearl Manila Hotel
Sales and Marketing Department
Taft corner U.N. Avenues, Manila, Philippines
2002 ~ 2005
. Perform duties of Banquet Coordinator and Sales Account Manager (Sales Executive)
. Generate and maintain a credible forecast for accounts and territories and provide this information on a regular basis to Sales Manager.
. Visits different establishments, private and government offices for company presentations.
. Initiates and coordinates development of action plans to penetrate new markets.
. Assists in the development and implementation of marketing plans as needed.
. Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
. Creates and conducts proposal presentations.
. Prepare proposals and presentations.
. Controls expenses to meet budget guidelines.
. Prepare assignments for staff assigned to each event. Includes assignments for each portion of the work shift; including set-up, reception, event tear-down and side work.
. Conduct lineups with the staff at the start of each shift. Inspect uniforms, review assignments, and steps of service for each event.
. Greet host (on-site contact) for assigned event (s) and stay in contact throughout the event (s)
. Work closely with Director of Food & Beverage and Event Coordinator to plan all events.
. Ensure front and back of the house are maintained in a clean and orderly fashion.
. Know the menu for each function served and be able to explain the major ingredients and preparation methods for each item to be served.
. Promotes and maintains the highest level of customer service to all guests.
. Determines when a guest should not be served additional alcoholic beverages in accordingly.
. Resolves guest complaints within scope of authority; otherwise refers the matter to management. Attends all staff meetings as required by management.
. Maintains close communication and works cooperatively with Director of Food & Beverage, the rest of the Administrative team and co-workers to ensure consistency of services and the highest quality of operation.
. Handling of all incoming calls, walk - in/phone-in client's inquiries, complaints and requests.
. Handling of all administrative functions.
. Office support for Sales staffs in some other issues and reports.
. Dealing with customer's queries and complaints along with co-ordination between the sales staff and customers to ensure timely processing of orders, claims, deliveries, etc.
College: Polytechnic University of the Philippines Manila, Philippines Bachelor in Business Education Major in Business & Distributive Arts