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Samaouel El Hif, INVESTIGATIONS DEPARTMENT

Samaouel El Hif

INVESTIGATIONS DEPARTMENT·UPS GERMANY

Tunisia

Master's degree, Corporate Law

Work experience

Total years of experience: 3 years, 0 months

INVESTIGATIONS DEPARTMENT

September 2025 - Present

UPS GERMANY

Tunis, Tunisia •Hybrid

September 2025 - Present

• Analysis of delivery discrepancies and status clarification
• Preparation and sending of appropriate emails to international clients
• Collaboration with internal stakeholders
Company industry:
Shipping

CUSTOMER SERVICE DEPARTMENT

February 2025 - September 2025

UPS GERMANY

Tunis, Tunisia

February 2025 - September 2025

• Acquisition of strong communication skills
• Significant contribution to positive team outcomes
• Ability to effectively handle multitasking
Company industry:
Shipping
Job role:
Customer Service and Call Center

REAL ESTATE AGENT

March 2024 - January 2025

TECNOCASA - HAMMAMET

Hammamet, Tunisia

March 2024 - January 2025

• Prospection of new property listings and client acquisition
• End-to-end guidance of clients through buying and renting processes
• Negotiation and closing of real estate transactions
Company industry:
Real Estate

CASHIER

October 2023 - March 2024

RESTAURANT LE PATIO

Nabeul, Tunisia

October 2023 - March 2024

• Handling of guest payments and issuing of accurate invoices
• Delivery of attentive and professional service to ensure guest satisfaction
• Management of cash registers and daily financial closing procedures
Company industry:
Catering, Food Service, & Restaurant

RECEPTIONIST

June 2022 - September 2022

HOTEL EL MOURADI HAMMAMET

Hammamet, Tunisia

June 2022 - September 2022

• Client profiling and needs assessment
• Reception and support of international guests
• Handling complaints and providing service-oriented solutions
Company industry:
Management Consulting
Job role:
Hospitality and Tourism

Education

Faculty of Law and Political Science Tunis

April 2026

April 2026

Master's degree, Corporate Law

Tunisia

Faculty of Law and Political Science

July 2021

July 2021

Bachelor's degree, LAW

Tunisia

Mahmoud El Messadi High School

June 2017

June 2017

High school or equivalent, Litterature

Tunisia

Skills

COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INVOICING
Intermediate
INVOICING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MARKET SEGMENTATION
Intermediate
MARKET SEGMENTATION
Intermediate
NEEDS ASSESSMENT
Intermediate
NEEDS ASSESSMENT
Intermediate
PAYMENTS INDUSTRY
Intermediate
PAYMENTS INDUSTRY
Intermediate
RETAIL OPERATIONS
Intermediate
RETAIL OPERATIONS
Intermediate
BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
END TO END ENCRYPTION
Intermediate
END TO END ENCRYPTION
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INVOICING
Intermediate
INVOICING
Intermediate
PAYMENTS INDUSTRY
Intermediate
PAYMENTS INDUSTRY
Intermediate
PURCHASING
Intermediate
PURCHASING
Intermediate
REAL ESTATE TRANSACTIONS
Intermediate
REAL ESTATE TRANSACTIONS
Intermediate

Social profiles

Facebook
Facebook
facebook.com/samaouel.elhif.1

X
X
x.com/samaouelelhif

Instagram
Instagram
instagram.com/samaouelelhif/

Languages

Arabic
Native Speaker
English
Expert
German
Expert
French
Expert
Italian
Beginner
Russian
Beginner

Memberships

AIESEC

Member

September 2019

Red Crescent

Member

April 2022

Training and Certifications

Certifications
PROFESSIONAL MASTER IN CORPORATE LAW
Training
Data Analyst Power BI
Gomycode
May 2026

Hobbies

  • Nature
  • Art,
  • Business,
  • Sports,
  • Reading,
  • Nature
  • Real Estate
  • Business
  • Sports
  • Reading