Income Auditor
Phoenicia Hotel
Total years of experience :13 years, 3 Months
Morning Figures. Revenue Reconciliation. A&P A&G. Functions. Void & Complimentary Reports. Bills Dispatching. Daily Revenue & Statistical JVs (5) Bank deposit & bank transfer JVs
Keeping aging clean
follow up on daily basis for payments from companies
sending invoices to concerned Travel agencies and companies
Reconciliation for payments
Calculating commissions for Travel Agencies
Greet guests courteously upon arrival, Assign rooms for arriving guests, Advise all guests of their room numbers and room rates, Promote next destination sales upon check-in, Promote in-house service facilities, Keep an accurate room status at all times, Handle complaints efficiently and promptly, Actively participate in group/crew rooming, Handle guest needs, inquiries and requests, Ensure that all pertinent information is recorded on registration card, Reports daily activity on log book, Maintain good employee relations, and Comply with hotel Health, Safety & Hygiene policy.
Monitor and coordinate all activities in connection with the day to day activities at the front desk, Participate in all activities related to the process of rooming the hotel, Ensure that all guests receive a warm and courteous welcome upon check - in, Supervise room assignment with concerned Front Office sections and other hotel departments, Handle guest needs, requests and complaints with immediate action and thorough follow-up, Ensure that billing instructions are accurate and clear and handles the day to day traces report through proper follow up.
Type, distribute and file letters, memos, and all related correspondence, Take minutes during Departmental Meetings / Management Meetings, Receive and monitor all incoming calls to Front Office Manager, Maintain and update a follow up file for the purpose of reminding the Front Office Manager or delegate of functions, events, meetings, appointment and other related matters, Prepare month end report as assigned by F.O.M. and ensure that they are released on time, Sort mails including all DHL & courier services for F.O.M., Repair, book and follow up on vacation schedules, airline tickets, and Pay slips, Deal with guest and inquiries received from visitors to the administration office., Maintain an effective filing system that is easily accessible, Coordinate with the Duty Manager and Reservations department for room bookings of some VIP guests that goes through Front Office, Handle and coordinate all duties and filing related to ISO 9002.
• 2007-2006: TS 3 Hotel Management - Hotel Management Institute "Dekwaneh"
• 2006-2005: TS2 Hotel Management- Hotel Management Institute "Dekwaneh"
• 2005-2004: TS1 Hotel Management - Hotel Management Institute "Dekwaneh"
• 2003-2002: Lebanese Baccalaureate II (Sc Exp) - Ste Therese Furn El Shebeik