Logistics Specialists
Danzas AEI Emirates LLC - Al Tayer Group
Total years of experience :18 years, 7 Months
I am currently working as logistics specialists on aviation and aerospace sector.
Key Account Manager (December 2010 To date)
Logistics and Supply Chain Division
Aviation and Aerospace Sector
DHL Global Forwarding, Kenya
Profile
• 4 years of successful experience in Planning, developing, and implementing strategies for generating revenues for DHL Global forwarding Kenya.
• Strategically plan, conceptualize and implement multi-faceted business development plans to maximize existing lines of logistics business and selling new service products to clients.
• Oversee operational activities to ensure efficiency, quality service, and cost-effective management of resources.
• Responsible to make sure that the company's mission and practices are implemented to achieve maximum market share within the industry.
• Review and maintain agreed pricing policies in all operation channels while looking for opportunities to attract more business by communicating with existing and new clients for added services.
• Coordinate with global bid team to review and propose competitive prices for new service offers and new RFQ.
• Prepare quarterly reports, attend to a weekly meeting with clients and propose solutions for future development of existing businesses.
• Update regional heads on the existing status of businesses and initiating new ideas and developing new sales territories to offer service products.
• Train, motivate, and supervise co-workers.
• Communicate with international vendors, suppliers, freight forwarders to arrange logistics routing for a timely delivery of shipments in accordance with international customs regulations.
• Coordinate, manage and update all inbound and outbound freight movements for timely delivery of products to customers.
• Coordinate with regional finance offices for timely payment of invoices as well as maintain current statement of account.
• Handle insurance claims with regional insurance departments.
• Design and implement Standard Operating Procedures for new agreed tasks, payments strategies and new business ventures.
Supply Chain Coordinator (Jan 2010 to November 2010)
Logestics and Supply Chain Division
DHL Express Ethiopian & DHL Global Forwarding Kenya
Profile
• Develop a strategic plan to advance the company's mission and objectives and to promote revenue, profitability, and growth as an organization.
• Oversee company operations to ensure efficiency, quality service, and cost-effective management of resources.
• Lead the company to win a global tender with managing aviation logistics need.
• Represent the company in all international logistics movements and serve as the face of the company for transporting service cargos across regions.
• Critically evaluate the costs and benefits of all new ideas and initiatives to ensure that resources are appropriately directed and the company is viewed ahead of its competitors;
• Advise regional management and customers on the development of new initiatives and promote new logistics products to ensure strategic plan and corporate objectives of the company is met.
• Generate and present business reviews on all operational activities.
• Liaison with local clearing agents, freight forwarders, shipping lines and government agencies to fast track delivery of ocean freight shipments.
• Design and implement service recovery procedures for delayed operational activities as an extension of customer care.
• Maintain daily relation with international DHL operational offices for a timely pickup of shipments from manufacturers and vendors.
• Arrange weekly meeting with clients to evaluate performance.
• Conduct performance appraisals with internal agents
Key Accounts Manager (June 2007 To December 2009)
Customer Service Department
DHL Express Ethiopian
Profile
• Coordinate and Facilitate customs clearance for high revenue generating customers.
• Maintain customer relation, develop new businesses, and sell service products to existing and new customers.
• Generate daily reports on status of shipments and update clients, and internal management.
• Manifesting data into DHL networks for visibility of shipments to track and trace until shipments are delivered.
• Generate sales lead to sales departments to increase retention percentage of customers.
• Deal with international DHL offices for smooth and flawless movements of parcels.
• Conduct operational activities as an extension of customer care.
• Maintain daily relation with international DHL operational offices for a timely pickup of shipments from manufacturers and vendors.
• Arrange weekly meeting with clients to evaluate performance.
• Conduct performance appraisals with internal agents
Customer Service Agent (September 2005 To June 2007)
Customer Service Department
DHL Express Ethiopian
Profile
• Attend Front Line counter which includes accepting packages, preparing air way bills, preparing invoices, verifying accounts and processing package for export.
• Respond to incoming calls within standards set by the company to insure that a positive image is portrayed.
• Perform clerical duties.
• Tracing and tracking shipments.
• Record and distribute memos on internal operational changes
• Liaison with import desk to facilitate clearance of shipments for timely delivery
• Notify customers on the arrival of their shipment and coordinate with operation department to dispatch parcels for delivery
Addis Ababa University College of Commerce 2011 Bachelor of Art: Marketing Management Addis Ababa, Ethiopia
Mekelle University 2004 Bachelor of Science: Applied Geology Mekelle, Ethiopia