إلياس عيد

July 2012 till date Shop Manager (Bershka) UAE

• Address and solve major customers complaints
• Fully committed in the preparation of the new shops opening (Bershka Al wahdah Mall, Bershka le Mall Sin El Fil, Bershka Le Mall Dbayeh) as furniture and décor arrangement, merchandise display, internal and external orders need it for the openings ( equipments, stationery, decorations, windows displays, banners, catalogs etc.), interviewing staff for the new shops to fit the standards of the company
• Handling Strong Public Relation to upgrade the Brand market share and maintain the existing clientele database.
• Coordinating with the Advertising Agency on the Brand Artworks, campaigns; and ensure Corporate Image application of Brand Advertisement
• Running Mystery Shopper activity to enhance product presentation and customer service
• Preparation of Financial Reports on daily, monthly, Seasonal and annual Basis.
• Preparation of Merchandize for each collection on season Basis
• Preparation of Stock, Inventory and Maintenance Report on Weekly and Monthly Basis
• Preparation of seasonal reports for the product Department in order to improve the collection and suggesting designs, cuts, material and colors for the coming seasons to be much more productive
• Report Demographics of Clientele and Footfall on Monthly Basis
• Report Average Basket Value, Income per SQM, Cost per SQM based on Display Area
• Organize the staff headcount to achieve the demanded cost payroll
• Preparation and Management of Brand Marketing Plan, Calendar of Events and Sales/Promotion Seasons
• Coordinate and Supervise Brand display and launching the collection according to Clientele and Catchment Area
• Recruit New Staffing for the Brand and appraise the current staff based on targets and achievements and help the HR DEPT to recruit new staff for different brands.
• Prepare transfers for the garments on country level according to the subfamily report to cover the gaps in all the stores and insure that all the shops has the garments who's fitting their customers' needs.
• Communicate on weekly basis with the supplier to share ideas concerning the new arrivals and the sales figures.

July 2008- July 2010 Bershka Kaslik (Cashier) • Responsible for handling the cash register systems and sales transactions ( makes change, cashes checks, and issues tickets or receipts to customers) assists and serves customers on the shop floor at any and all points in the shopping experience, in order to ensure the provision of the highest standards of customer service and the achievement of maximum sales

• May 2012 up to May 2013 Management development program
• February 2014 Train the trainer

August 2010 till July 2012 Assistant manager bershka le Mall Sin El Fil
• Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoing
Basis, and suggest corrective actions to hierarchy when needed.
• Assign routine and non-routine tasks and assist in the schedule preparation for the Sales Associates, Cashiers and Coordinators (when applicable) and ensure that activities are carried out in the most
Efficient manner
• Greet customers and ensure that they are served by shop staff in a timely manner and in compliance
With quality and customer service standards
• Report occurring operational issues and handle customer complaints in a timely manner, suggest solutions or escalate them as appropriate in order to ensure operational effectiveness and customer
Satisfaction
• Handle or assist the Shop/Department Manager in handling the maintenance of inventories and
Placement of product orders to ensure effective stock management and availability of products
• Motivate team members and provide them with the necessary support in terms of training and
Development in order to optimize sales result
• Supervise the Opening process of the shop in order to ensure that all set procedures regarding petty
Cash, reporting, systems, etc. are respected

• 2011 Conflict Management: Prevent & Handling Internal & External conflicts

2006- 2008 Bershka Kaslik (Sales Associate)
• responsible for serving customers on the shop floor and answering their needs in a timely manner in order to ensure a high level of customer satisfaction and achieve optimum sales
Results

Training and Seminars: • 2006 orientation

• 2006 Customer service Excellence
• 2007 Operational Work Flow (Stock Control: Inventory, Store Room, Loss prevention, Policies & Procedures, Health & Safety Measures)
• 2008 Customer Service Management
• 2008 Product Knowledge: Features, Advantage & Benefits of the product
• 2008 Handling customer complaint
• 2009 Financial & Commercial Analysis
• 2011 People Management - Coaching & Mentoring