Human Resources Manager
Exotica S.A.L
Total des années d'expérience :18 years, 5 Mois
- Handling all employee related issues
- Designing, and delivering trainings for employee and managers.
- Develop and write Job Descriptions for each position
- Monitor performance management across the company and set career paths for employees
- Develop policies and procedures that can be applied across the board.
- Set organization structure
- Set and monitor HR budget
- Work closely with GM and line Managers to apply HR strategies that would match the business needs.
Company Profile:
• Phi Management Group is a management consulting company specializing in assessing organizational needs and providing tailor-made hands-on solutions that have a tangible and measurable impact on business performance.
Key Responsibilities:
• Design and develop training materials and deliver courses in the areas of customer services, managerial and supervisory skills development, leadership, behavior based interviews, performance management, strategic thinking and other behavioral topics.
• Work closely with senior leadership teams of client organizations in assessing their organizational needs and developing training plans and budgets.
• Design training programs considering learning objectives, learner preferences complexity and sequence of content and relevance to the job.
• Develop course content and deliver training solutions through courses in a classroom setting, e-learning or a blended approach to meet client objectives.
• Support client organizations in evaluating and measuring effectiveness of the learning and development interventions delivered by the company and in calculating the ROI of their L&D programs.
• Manage and administer approved budgets for various courses, mobilize and utilize resources, monitor and control costs to improve the margins on programs without impacting value delivered to clients.
• Participate in business development activities including approaching prospective clients, delivering presentations and sales pitches in order to maintain sustainable business growth.
Company Profile:
• Situated in the heart of the capital, Four Seasons Hotel Beirut is a luxury 5-star hotel with state-of-the-art facilities and world-renowned highly personalized service. The hotel is a member of the global Four Seasons Hotels and Resorts chain.
Designation Chronology:
• December 2011 - October 2015: HR and Learning Manager
• September 2009 - November 2011: Learning and Development Manager
Highlights:
• Contributed to the pre-opening of Four Seasons Safari Lodge, Serengeti Tanzania
• Assisted for one month in the Learning departments of Four Seasons Resorts in Maldives - Kuda Huraa and Landaa Giraavaru.
• Successfully launched the Learning function at Four Seasons Hotel Beirut and organized pre-opening training for all employees of the hotel.
• Served as in-charge of the Quality Assurance program launched by the hotel in 2014.
• Worked as a member of the task force in the L&D department of Four Seasons Hotel Damascus, Syria for 1 month in 2012.
Key Responsibilities:
Learning and Development
• Conducted annual training needs analysis of all the departments/functions of the hotel and formulated the annual training plan and budget in order to bridge identified gaps in skills and competencies.
• Planned organized and delivered off-the-job training sessions of various aspects of hotel operations and customer service as per requirements.
• Analyzed performance appraisals of managers, identified learning and development needs and conducted in-house management development programs and recommended nomination of managers to appropriate external programs.
• Participated in the selection of Departmental Trainers and conducted regular workshops and monthly workshops for training and developing them.
• Provided effective support to Departmental Heads in enhancing effectiveness of all training related activities including staff meetings and performance appraisals.
• Coached and mentored various departments of the hotel in the production of service standards and manual of procedures and monitored to assure availability of and compliance with up-to-date documents.
Human Resources
• Worked with the HR team in ensuring professional treatment of new employees through a well-structured first day experience program followed up with appropriate on-the-job and off-the-job training.
• Performed the tasks of a duty manager in assigned shifts according to the established rota and coordinated overall hotel operations.
• Participated in recruitment of staff including use of social media, screening of CVs, interviewing of applicants facilitating the selection of the right person for the right job.
• Dealt with disciplinary procedures and coached managers in the proper method for conducting disciplinary actions adhering to company policies and procedures and adhering to statutory requirements.
• Coordinated the planning, scheduling and efficient organization of employee engagement programs to ensure employee satisfaction and loyalty.
Company Profile:
• Rotana Hotel Management Corporation owns and operates a portfolio of 4 and 5 star hotels, fully serviced apartments and budget hotels in the Middle East and Africa.
Designation Chronology:
• January 2009 - August 2009: Employee Development Manager - in charge of 2 properties
• September 2008 - January 2009: Assistant Employee Development Manager
• February 2007 - September 2008: Training Officer
• January 2006 - February 2007: Employee Development Officer
Highlights:
• Launched the Employee Development function at Hazmieh Rotana, Beirut
• Formulated and implemented the employee development plan for Gefinor Rotana, Beirut
• Developed the initial job training plans and employee development records for Al Manshar Rotana, Kuwait
Key Responsibilities:
• Identified training and development needs in the assigned properties through job analysis, appraisal schemes and consultancy with departmental heads and the HR department.
• Developed the training strategy of the organization designed to achieve operational, customer service and business standards in line with Rotana’s global strategy,
• Designed, organized and delivered off-the-job in-house and outsourced training program to address the needs identified during the training needs analysis process.
• Managed the employee development budget, ensuring optimum allocation and utilization to maximize training and development effectiveness and return on investment (ROI) of the employee development function.
• Developed and delivered effective induction programs for new hires and monitored performance of trainees through test, quizzes and on-the-job assessments.
• Coordinated the selection, training, development and performance management of a team of departmental trainers to impart a range of functional and non-functional programs.
• Participated in design of in-house training programs, preparation of training materials, review of training effectiveness and upgrading of the programs to reflect changes in the work environment and adopt industry best practices.
PREVIOUS ASSIGNMENTS:
• July 2005 to January 2006 (6 Months): Head Waiter in Charge, Crowne Plaza Intercontinental, Beirut Lebanon
• July 2004 to July 2004 (1 Year): Assistant Head Waiter, Crowne Plaza Intercontinental, Beirut Lebanon - worked in the Top 21 Restaurant (February 2005 - July 2005) and in room service (July 2004 - February 2005)
• August 2003 to June 2004 (10 Months): Floor Manager, Silver Screen Restaurant, Beirut Lebanon