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Elias Sayegh , OPERATIONAL DIRECTOR

Elias Sayegh

OPERATIONAL DIRECTOR·Zoughaib &Co

Lebanon

Master's degree, Business administration

Work experience

Total years of experience: 29 years, 7 months

OPERATIONAL DIRECTOR

May 2023 - September 2024

Zoughaib &Co

Kaslik, Lebanon

May 2023 - September 2024

• Provide Instruction and Supervision of multiple departments (Monitoring Compliance of Policies & Procedures).
• Prepare reports and correspondence required to conduct the business.
• Inform the CEO of the procedures at the meetings attended and recommend action, as necessary.
• Participate in the development of short-term and long-term strategic plans based upon broad goals and objectives.
Company industry:
Jewelry & Gold

BUSINESS DEVELOPMENT MANAGER

April 2021 - February 2023

Fidelity Insurance

Jal Al Dib, Lebanon

April 2021 - February 2023

• Set the annual target for the sales force team, coaching, and learning sales technique.
• Developed strategic thinking and planning skills to implement sales plans.
Company industry:
Insurance & TPA

Branch Manager

July 2015 - February 2021

BYBLOS BANK SAL

Beirut, Lebanon

July 2015 - February 2021

One of the ultimate achievement was the growth in the retail and private banking portfolio by 38 % allowing the
branch to become Medium sized 2 years after being appointed as a BM, Furthermore the profitability has
increased by 27% noting that the Banking industry was going down in the country.
Company industry:
Banking
Job role:
Banking

BRANCH MANAGER

January 2015 - February 2021

Byblos Bank SAL

Mtaileb, Lebanon

January 2015 - February 2021

• Led the growth in the retail and private banking portfolio by 38% within 2 years, enabling the medium size nomination.
• Enabled the branch profitability increase by 27% despite the downward trend in the banking industry.
• Ensured a positive and stellar customer experience, increasing satisfaction and loyalty, and reducing the customer
complaints ratio for 10 months in a row.
• Built an effective team culture through continuous transfer of knowledge and expertise to branch staff.
• Regularized 19% of unpaid branch loans during last year despite the market decline.
Company industry:
Banking

Branch Manager

January 2010 - January 2015

FRANSABANK SAL

Beirut, Lebanon

January 2010 - January 2015

Meet the branch financial target, play a key role by ensuring the smooth functioning of the branch. Motivate the team to ensure a superior client experience. Act as an Ambassador for the bank within the local community
Company industry:
Banking
Job role:
Banking

BRANCH MANAGER

January 2010 - January 2015

FRANSABANK S.A.L.

Naccache, Lebanon

January 2010 - January 2015

• Exceeded the branch financial target and led to 139 % growth.
• Awarded the best internal audit report for the year 2014.
• Built a team culture of collaboration and ensured a superior client experience.
• Functioned as an Ambassador for the bank within the local community.
Company industry:
Call Centers & Customer Care Outsourcing

Deputy Branch Manager

January 2006 - January 2010

FRANSABANK SAL

Beirut, Lebanon

January 2006 - January 2010

Establish & maintain profitable relationships with customers; participate in managing the branch as a profit center in line with the defined objectives & credit risk assessments.
Company industry:
Banking
Job role:
Management

DEPUTY BRANCH MANAGER

January 2006 - January 2010

FRANSABANK S.A.L.

Lebanon

January 2006 - January 2010

• Functioned as Bank compliance officer (BCO): ensured compliance with AML regulations, monitored, and analyzed risk areas in the branch operations.
• Established & maintained profitable relationships with customers.
• Contributed to managing the branch as a profit center in line with the defined objectives & credit risk assessments.
Company industry:
Call Centers & Customer Care Outsourcing

COMMERCIAL HEAD

January 1998 - January 2005

FRANSABANK S.A.L.

Jounieh, Lebanon

January 1998 - January 2005

• Supervised the banks operations and provided performance feedback and coaching to team members on a regular basis.
• Collaborated with the deputy branch manager on the design of the action plan to achieve forecasted results.
Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Representative

January 1994 - January 1998

FRANSABANK SAL

Jounieh, Lebanon

January 1994 - January 1998

Account opening, KYC, execution of personal Loan, auto loan, SME overdraft, Local & foreign transfers (SWIFT),
LC & LG, exchange, check issuance, credit card, insurance program.
Company industry:
Banking
Job role:
Banking

CUSTOMER SERVICE REPRESENTATIVE (CSR)

January 1994 - January 1998

FRANSABANK S.A.L.

Kaslik, Lebanon

January 1994 - January 1998

• Key responsibilities included: account opening, KYC, Fatca, execution of personal loans, auto loans, SME
overdrafts, local & foreign transfers (SWIFT), LC & LG, exchange, check issuance, credit card, insurance program.
Company industry:
Call Centers & Customer Care Outsourcing

Education

University of Quebec at Montreal (UQAM)

January 2024

January 2024

Master's degree, Business administration

Canada

: Executive

USEK, Kaslik University

January 2024

January 2024

Master's degree, Business and Commercial Sciences

Lebanon

:

University of Quebec at Montreal (UQAM)

January 2003

January 2003

Master's degree, Master's in business administration M.B.A.

Canada

USEK Business School

January 1994

January 1994

Master's degree, Master of Science M.S. in Business administration

Lebanon

USEK Business School

January 1993

January 1993

Bachelor's degree, B.A. in Business administration

Lebanon

Skills

CAMS
Expert
CAMS
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Oracle
Expert
Oracle
Expert
T24
Expert
T24
Expert
PeopleSoft CRM
Expert
PeopleSoft CRM
Expert
OPERATIONS
Expert
OPERATIONS
Expert
LOANS
Expert
LOANS
Expert
COACHING
Expert
COACHING
Expert
BANKING
Expert
BANKING
Expert
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
CREDIT
Expert
CREDIT
Expert
ENGLISH
Expert
ENGLISH
Expert
INSURANCE
Expert
INSURANCE
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
MICROSOFT EXCHANGE
Expert
MICROSOFT EXCHANGE
Expert
MICROSOFT WINDOWS 2000
Expert
MICROSOFT WINDOWS 2000
Expert
negotiation
Expert
negotiation
Expert
marketing
Expert
marketing
Expert
COLLABORATION
Expert
COLLABORATION
Expert
CUSTOMER EXPERIENCE
Expert
CUSTOMER EXPERIENCE
Expert
SALES
Expert
SALES
Expert
PLANNING
Expert
PLANNING
Expert
STRATEGIC THINKING
Expert
STRATEGIC THINKING
Expert
SWIFT (PROGRAMMING LANGUAGE)
Expert
SWIFT (PROGRAMMING LANGUAGE)
Expert
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
problem solving
Expert
problem solving
Expert
logistics management
Expert
logistics management
Expert
operation
Expert
operation
Expert
operations management
Expert
operations management
Expert

Languages

Arabic
Native Speaker
English
Intermediate
French
Expert

Training and Certifications

Certifications
Securities CISI
May 2010

Hobbies

  • Listening To Music