إيلي abi rached

Fully accountable for the Service Reception.
Ensuring that the reception area is well manage and operates smoothly for high level of efficiency and customer satisfaction.
Implementing new receiving and delivering process assuring that the vehicle is received efficiently and professionally.
Applying effective tracking system for the job cards; starting from receiving, opening and till invoicing under 7 core processes
Processing consistent follow up with the customers through CRM records.
Extensive involvement managing client relationships at all levels, assuring high levels of customer satisfaction (CSI).
Arranging external and internal communications between employees and customers.
Implementing new strategies to improve the labor hour sales increase net profit by up selling.
Responsible for training service advisors on communication skills, opening job cards, time management, system training and handling customers.
Maintaining high level of motivation and morale in the team and ensure development of the staff, to achieve high level of employee satisfaction and thereby high productivity.

Responsible for the effective supervision and administration of the vehicle and equipment repair including authorizing significant purchasing and financial transactions, staff organization and development.
Develops goals and objectives for maintenance and repair operations, establishes and assigns priorities re-prioritizes and re-allocates resources during an immediate crisis or demand; prepares and plans repair and preventive maintenance schedules reviews repair work while in progress for accuracy, proper work methods. Prepares cost summaries for the repair and maintenance of all vehicles, equipment and building facilities, prepares periodic activities reports, approves requisitions for supplies; orders materials and supplies directly from vendor for items not contracted or of an emergency nature; select appropriate equipment and materials to complete work according to specifications.
Supervise the movement, distribution and storage of supplies and material in a company, planning routes analyzing budget.
Goal: The main responsibility of a logistics and distribution manager is to organize the safe and efficient storage and distribution of goods, and to ensure that orders are satisfied correctly.

Fully accountable for the VolksWagen Service Reception
Ensuring that the reception area is well managed and operates smoothly for high level of efficiency and customer satisfaction.
Implementing new receiving and delivering process assuring that the vehicle is received efficiently and professionally.
Applying effective tracking system for the job cards; starting from receiving, opening and till invoicing.
Processing consistent follow up with the customers through CRM records.
Extensive involvement managing client relationships at all levels, assuring high levels of customer satisfaction (CSI).
Arranging external and internal communications between employees and customers.
Implementing new strategies to improve the labor hour sales.
communication skills, opening job cards, time management, system training and handling customers.
Maintaining high level of motivation and morale in the team and ensure development of the staff, to achieve high level of employee satisfaction and thereby high productivity.
Depute for Service Manager in his absence for continuity of workshop operations.