Senior Systems and Projects Manager
JOS
Total years of experience :18 years, 6 Months
Senior Systems and Project Manager Since April 2016 Lebanon
Leading a team of eight specialists engineers across the Mena region each has his specialties and certifications. Covering the following countries: UAE, Jordan, KSA, Qatar, and Kuwait. My main role:
• Leading and engineering from ground a fully remote data center build located in Georgia replicating the company systems with disaster recovery for the main critical data. The data center room was built from scratch following the ISO norms including floor enforcement, walls isolation, floor elevation, redundancy on the level of cooling units, security, electrical extinguisher, and networking plus smart UPS with remote ATS for remote power controller for all the available electrical devices. The room is fully controllable remotely from Lebanon even the lights and door.
• Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Logistics and warehouse full management including the following brands; Lenovo, MSI, Acer, Transcend, WD, Seagate, Manli, Inwin, Asrock, Roccat, Cooler master, AOC, and Synology.
• Visiting Shenzhen in China for specific electronics productions based on our technical requirements. Some are android devices including media players, tablets, and LCDs. Also, we have our warehouse in China.
• Directs technological research by studying organization goals, strategies, practices, and user projects.
• Completes projects by coordinating resources and timetables with user departments and data centers.
• Verifies application results by conducting system audits of technologies implemented.
• Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
• Develop Group-wide Programs for Business Intelligence/Analytics, Data Warehousing, Data Mart, and Data Loss Prevention.
• Identifies and develops the capability to use new tools, reshaping the enterprise's physical infrastructure and network access, and identifying and exploiting the enterprise's knowledge resources.
• Security and network auditing following CISA norms and implement the required changes in coordination with the management team.
• Scheduled preventive sites visits. The site visit covers hardware and software following the signed SLA closures.
• Advise clients objectively on where IT might make a difference to the business.
• Implementing policies and procedures following ISO standards.
• Daily teamwork detailed report and cases deadline follow-up.
• HSE (Health, safety, and Environment) implementation for new projects.
• Handle new projects phases process including a feasibility study, hardware, and software depending on customer requirements and needs.
• Performs the troubleshooting as required. As such, leads to problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
• Develops procedures, programs, and documentation for backup and restoration of host operating systems and host-based applications.
• Administrate the data center and computer host systems including hardware, software, and equipment.
Transferred from Erbil Rotana to ART Rotana in Bahrain for the pre-opening phase. The hotel was effectively operational on the 24th of December 2015.
Achievements during the opening and after:
• Managing a team of 6 persons. Including IT Assistant, officer, supervisor, Audio Visual Manager and 2 AV technicians.
• Deploying data center following international standards.
• Aragonite system was used in case of fire; the room has access control on the main door including 2 IP cams with live recording for security reasons.
• Deploying and programming the dancing fountain system which is special in this hotel and differentiate it from any other in the MEA.
• Structuring and deploying VMware hosts for a full virtual environment and taking into to consideration high availability of systems through load balancing.
• EMC2 deployment for a most reliable backup and accurate restore capability.
• Deploy SQl cluster to ensure systems DB highly availability for ERP systems.
• Opera PMS systems installation plus employees training.
• Deploy the OXI, Serenata, NOR1 system for online reservations.
• Following closely systems deployment and configuration: Bayan, Spark, FBM, QEMS, Crystal reporting, SUN, Cannon printing control, BCK, PBCK, Networker for EMC2, Micros Server, Micros CAL, Opera interfaces, Vingcard, SQL.
• Avaya PABX deploying plus configuration following the company requirements.
• Tiger billing server for calls monitoring and charging for rooms and admin section. Also voice mail system.
• Acentic IPTV system deploying. All rooms includes Samsung IPTV controlled through the server room and connected with Opera through interface to display guest name on TV upon check in, billing info, and required messages posted by the hotel team.
• RMG system deployment for digital signage’s available in the hotel including almost all areas and meeting rooms in specific.
• Micros Symphoni deploying with 48 POS’s systems to cover all outlets in the hotel. Also system is connected to online reservation system where guest can choose chair by table and book it once approved by our F&B team.
• Full HP network system including the backbone switches with redundancy and POE switches in all the 14th floors and basements.
• Full HP Wireless systems including 380 access points fully covering the hotel.
• Main lobby LED lighting DMX system controller deploying with the engineering team. Those LED light are designed to display any required design or video through the canopy light.
• Deploying and programming the Vingcard system for rooms door access cards.
• Deploying all administration new PC systems with software installation. 119 PC’s was deployed.
• All systems deployed was required to have full documentation, manuals and licenses to be well organized under hard copies and soft copies to keep tracking for the opening process and follow deadlines to avoid any delay.
• Insure that each department is trained perfectly to avoid mistakes and all training was documented.
Now the hotel is open since December 2014 with a smooth infrastructure operation. This is a 5 stars hotel with 318 rooms and suits plus one presidential. Also we have the club Rotana lounge used for our VIP guests and eight F&B specialty outlets.
Transferred by corporate office from Lebanon to Erbil. Achievements during the opening and after:
• Managing a team of 6 persons. Including IT Assistant, officer, supervisor, Audio Visual Manager and 2 AV technicians.
• Deploying data center following international standards.
• Aragonite system was used in case of fire; the room has access control on the main door including 2 IP cams with live recording for security reasons.
• Deploying and programming the dancing fountain system which is special in this hotel and differentiate it from any other in the MEA.
• Structuring and deploying VMware hosts for a full virtual environment and taking into to consideration high availability of systems through load balancing.
• EMC2 deployment for a most reliable backup and accurate restore capability.
• Deploy SQl cluster to ensure systems DB highly availability for ERP systems.
• Opera PMS systems installation plus employees training.
• Deploy the OXI, Serenata, NOR1 system for online reservations.
• Following closely systems deployment and configuration: Bayan, Spark, FBM, QEMS, Crystal reporting, SUN, Cannon printing control, BCK, PBCK, Networker for EMC2, Micros Server, Micros CAL, Opera interfaces, Vingcard, SQL.
• Avaya PABX deploying plus configuration following the company requirements.
• Tiger billing server for calls monitoring and charging for rooms and admin section. Also voice mail system.
• Acentic IPTV system deploying. All rooms includes Samsung IPTV controlled through the server room and connected with Opera through interface to display guest name on TV upon check in, billing info, and required messages posted by the hotel team.
• RMG system deployment for digital signage’s available in the hotel including almost all areas and meeting rooms in specific.
• Micros Symphoni deploying with 48 POS’s systems to cover all outlets in the hotel. Also system is connected to online reservation system where guest can choose chair by table and book it once approved by our F&B team.
• Full HP network system including the backbone switches with redundancy and POE switches in all the 14th floors and basements.
• Full HP Wireless systems including 380 access points fully covering the hotel.
• Main lobby LED lighting DMX system controller deploying with the engineering team. Those LED light are designed to display any required design or video through the canopy light.
• Deploying and programming the Vingcard system for rooms door access cards.
• Deploying all administration new PC systems with software installation. 119 PC’s was deployed.
• All systems deployed was required to have full documentation, manuals and licenses to be well organized under hard copies and soft copies to keep tracking for the opening process and follow deadlines to avoid any delay.
• Insure that each department is trained perfectly to avoid mistakes and all training was documented.
Now the hotel is open since December 2014 with a smooth infrastructure operation. This is a 5 stars hotel with 318 rooms and suits plus one presidential. Also we have the club Rotana lounge used for our VIP guests and eight F&B specialty outlets.
Main responsibilities and achievements:
• Maintain MS Windows server 2000, 2003 and 2008 Servers and admin users systems.
• Main hotel system daily monitoring and new user’s management including: Opera Modules (Front Office, Sales & Catering), Micros 9700UWS, FBM System (Food Beverage Material System), SUN System (Accounting System) and VingCard system (magnetic door Lock system), OXI system for online booking system plus other dedicated systems for PMS (Property Management System).
• Maintain, configure and update the following hardware systems: ISA Sever, GFI web monitor, Exchange server (located outside Lebanon), Anti Virus Server, Active directory with virtual redundant AD, DNS, WSUS, WIFI system from Aruba, EntireTEC system for wireless accounting system, Office 2007 & 2010, Exchange mail configuration plus VPN access.
• Managing all IT data as precaution for an emergency or hardware failures plus full documents management (contingency plan study plus management).
• Alcatel PABX system management and upgrades. New extension deploying plus hardware was done in coordination with engineering as sometime new cables are required or even drilling.
• New CCTV cams plus DVR’s systems deploying, maintaining and monitoring.
• Deployed new UPS systems that can cover all main areas and systems for twelve consecutive hours controlled through network with automatic systems shutdown in case of any power failure for IT systems with SMS texting.
• All purchasing orders are managed by the IT plus specification through the purchasing department.
• Monthly trainings covering 3 sessions per month scheduled to train all users on new IT systems plus enhancing them technology knowledge.
Project Achieved:
• A fully new wireless system implementation in the hotel using mesh topology from Aruba
* Reconfiguring the active directory plus creating a secondary virtual DC for high availability.
• Deploy WSUS for windows update through one controlled source.
• New fully network structure implementation starting from the backbone to cabling and labeling.
• New ISA server installation and implementation for better network consumption and control from administration in addition to GFI web monitor to control every user activity.
• New Opera PMS was installed merging from Fidelio system with all it new IP interfaces.
• New backup system from Symantec with NAS server was designed and implemented in order to ensure full systems backup and recovery in case of any failures plus library tape drive.
• Merging Micros system from 8700 to 9700 with additional outlets added.
• Rebranding was done for the hotel, where now the Hotel is under Tamar Rotana instead of Hazmieh Rotana and all systems changes was scheduled to be changed with a definite time line in order not to affect the operation and the online reservation.
Working with SysTech in KSA, Riyadh. Main duties
• Leading a team of sixteen IT professionals to cover the company needs with 2 shift through 24 hours.
• Oversee all technology operations and evaluate them according to established goals.
• Devise and establish IT policies and systems to support the implementation of strategies set by upper management.
• Analyze the business requirements of all departments to determine their technology needs.
• Purchase efficient and cost-effective technological equipment and software by dealing with local and abroad suppliers.
• Inspect the use of technological equipment and software to ensure functionality and efficiency.
• Identify the need for upgrades, configurations or new systems and report to upper management.
• Control budget and report on expenditure.
• Assist in building relationships with vendors and creating cost-efficient contracts.
• Direct and support implementation of software and hardware upgrades following the company requirements.
• Identify security vulnerabilities and try eliminate it as much as possible with strategic solutions that increase data safety.
• Deploy VMware in a virtualized environment with redundancy ensuring a good system rehabilitee and avoid any data loss.
• Implementing new network equipment from CISCO and site to site wireless points to cover all the 7 buildings of the company, switches, EAP/PEAP Authentication, and wireless routers to expand the network.
• Implementation new Rack servers from Dell to be used for accounting ERP software covering Briton in addition to the exchange server.
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
• Introduce new green systems to reduce energy consumption starting including efficient redundant power systems (UPS’s plus ATS’s communicating directly to the main generator on hold)
• Develop and conduct various training and instruction for system users on operating systems, relational databases, and other applications; assist users in maximizing use of networks and computing systems.
• Managing Systech main website contents covering coding, design and data entry.
• Work on new brochures and advertisement boards for new seminars to introduce our company during monthly meetings.
SYSTECH is an engineering company specialized in designing, installing and commissioning electrical and mechanical projects, SCADA, Building Management Systems for water, waste plus water treatment in addition to oil and gas sector.
Working with SysTech in KSA, Riyadh. Main duties
• Leading a team of sixteen IT professionals to cover the company needs with 2 shift through 24 hours.
• Oversee all technology operations and evaluate them according to established goals.
• Devise and establish IT policies and systems to support the implementation of strategies set by upper management.
• Analyze the business requirements of all departments to determine their technology needs.
• Purchase efficient and cost-effective technological equipment and software by dealing with local and abroad suppliers.
• Inspect the use of technological equipment and software to ensure functionality and efficiency.
• Identify the need for upgrades, configurations or new systems and report to upper management.
• Control budget and report on expenditure.
• Assist in building relationships with vendors and creating cost-efficient contracts.
• Direct and support implementation of software and hardware upgrades following the company requirements.
• Identify security vulnerabilities and try to eliminate it as much as possible with strategic solutions that increase data safety.
• Deploy VMware in a virtualized environment with redundancy ensuring a good system rehabilitee and avoid any data loss.
• Implementing new network equipment from CISCO and site to site wireless points to cover all the 7 buildings of the company, switches, EAP/PEAP Authentication, and wireless routers to expand the network.
• Implementation new Rack servers from Dell to be used for accounting ERP software covering Briton in addition to the exchange server.
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
• Introduce new green systems to reduce energy consumption starting including efficient redundant power systems (UPS’s plus ATS’s communicating directly to the main generator on hold)
• Develop and conduct various training and instruction for system users on operating systems, relational databases, and other applications; assist users in maximizing use of networks and computing systems.
• Managing Systech main website contents covering coding, design and data entry.
• Work on new brochures and advertisement boards for new seminars to introduce our company during monthly meetings.
SYSTECH is an engineering company specialized in designing, installing and commissioning electrical and mechanical projects, SCADA, Building Management Systems for water, waste plus water treatment in addition to oil and gas sector.
Working remotely from Lebanon. Main responsibilities and achievements:
• Manage Siteisight servers through C-panel remotely through dedicated IP's using VPN tunnels. Most servers are located in USA.
• Manage Siteisight website contents, designing the website and the application page including many enhancements in the web application (this is the remote page, where the cam is monitored remotely by the user) plus adding new options like direct pen tool on the uploaded image plus much more (http://www.siteisight.com/democams.html).
• Take care of customers in case of any miss functioning cam (I was available twelve hours a day using US cell number)
• Troubleshoot all installed PTZ and Megapixel cam plus solar power systems every day to ensure good quality service and batteries power loads to avoid any circuit cut. All cams works over IP and images time laps plus videos are uploaded to Siteisight servers through secure FTP under my supervision and control.
• Configure and test new installed cams, CCTV, and DVR systems to be shipped to our customers from company producer to customer.
• Find new remote solutions to manage cams in case of any power or ftp problem failures.
• Send detailed report about cams performance and users log statistics at the end of every week to Siteisght CEO.
• Make new cams and enclosures purchase orders from Stardot technology under specific requirements and customers projects requirements (STARDOT, are the most advanced company in US concerning new IP cams production and satellite cams monitoring solution).
• Plan for new marketing ideas to get new customers from outside US market, and targeting the MEA market plus web marketing. This resulted in an initial 15% in sales increase in the MEA market which I do consider a personal achievement.
Siteisight website for more info: www.siteisight.com
Duties include the following;
• Working in web management with the UNDP group to deliver professional projects for the Lebanese government and especially regarding the new e-Government web strategy and development.
• New server’s implementation and applications (Win server 2003, Share point, CMS) depending on every ministry requirement.
• Enlarging the network backbone (Cisco) with redundancy on the level of core switches and Cisco ASA deployment.
• Making advanced research for a better government web performance, improvements, designing, and contents management.
• Creating new and advanced animations ideas for general’s government workshops and presentations (Share point designer Using Photoshop, Illustrator, Prof Flash, and After Effect).
• Working with the UNDP team on many projects that come into benefit on the country and citizens. One of the projects; was organizing the TAXI cars ID number and eliminate illegal cars by introducing the intelligent RFID system with a special logo on the TAXI cars.
This contract was with CISCO and the Lebanese government in coordination with UN team for 12 months where a total of 25 persons from Lebanon were selected during a competition done by CISCO. http://www.omsar.gov.lb
Diploma in Electronics.
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