Branch Manager
Crepaway
مجموع سنوات الخبرة :19 years, 1 أشهر
(3 years 11 months)
Beirut District, Lebanon
Coordinate daily Front of the House and Back of the House restaurant
operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and
expenses
Promote the brand in the local community through word-of-mouth and
restaurant events
Recommend ways to reach a broader audience (e.g. discounts and social
media ads)
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations
cinema city
(10 months)
Beirut District, Lebanon
Manage all F&B and day-to-day operations within budgeted guidelines and to
the highest standards
Preserve excellent levels of internal and external customer service
Design exceptional menus, purchase goods and continuously make necessary
improvements
Identify customers needs and respond proactively to all of their concerns
Lead F&B team by attracting, recruiting, training and appraising talented
personnel
Establish targets, KPI’s, schedules, policies and procedures
Provide a two way communication and nurture an ownership environment with
emphasis in motivation and teamwork
Comply with all health and safety regulations
Report on management regarding sales results and productivity
casper & gambinis
(3 years 1 month)
Kuwait
Delegating responsibilities and supervising business operations
Hiring, training, motivating and coaching employees as they provide attentive,
efficient service to customers, assessing employee performance and providing
helpful feedback and training opportunities.
Resolving conflicts or complaints from customers and employees.
Monitoring store activity and ensuring it is properly provisioned and staffed.
Analyzing information and processes and developing more effective or efficient
processes and strategies.
Establishing and achieving business and profit objectives.
Maintaining a clean, tidy business, ensuring that signage and displays are
attractive.
Generating reports and presenting information to upper-level managers or
other parties.
Ensuring staff members follow company policies and procedures.
Other duties to ensure the overall health and success of the business.
kahwet el sit
El Metn District, Lebanon
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Making sure employees that report to you meet performance expectations.
Giving instructions or orders to subordinate employees.
Ensuring that the work environment is safe, secure and healthy.
Meeting deadlines.
Approving work hours.
Ensure great customer service at all levels.
la plage complex
Beirut District, Lebanon
Deliver the company experience for guests
Work with the company team to create the company experience for guests
Create an environment for guests designed to stimulate all senses through
personal services, amenities and experiences
Follow up with guests with additional services that enhance the guests’
experience
Handle guest requests personally and/or refer as appropriate
Demonstrate company values when providing service and teamwork
Create luxury for all the senses by preparing beverages and serving guests in
the bar accordance with company standards
Set and maintain purchasing procedures for all beverages
Maintain par levels of stocked beverages at all times
Display beverage selections in an attractive manner
Maintain cleanliness of bar area at all times
Suggest non-alcoholic and alcoholic beverage selections
Demonstrate a thorough knowledge of beverage recipes and mixing
procedures
Prepare drinks in accordance with the guest’s order
Maintain knowledge of beverages and wines
Create and maintain all beverage lists
Adhere to legal and/or company policies and standards
Understand and follow the laws and guidelines for beverage service
Handle cash, checks and/or credit cards in accordance with company policies
square cafe
El Metn District, Lebanon
Page 3 of 5
Manage the business aspects of the bar, such as keeping a current liquor
license, negotiating supplier contracts, taking inventory and reordering
supplies, managing budgets, and setting goals.
Hiring and training staff to provide excellent service to patrons.
Creating effective schedules and quickly resolving conflicts to ensure that bar
is well staffed during peak hours.
Setting and enforcing quality and safety controls.
Ensuring licenses are updated and in line with current legislation.
Working with diverse personalities both on the staff and patrons.
Planning and taking part in promotional events.
Diffusing tense situations between patrons or staff members to prevent
possible safety or legal issues, ejecting unruly persons, if needed.
Maintaining a fun, safe atmosphere for patrons.
Bahrain
Manage the business aspects of the bar, such as keeping a current liquor
license, negotiating supplier contracts, taking inventory and reordering
supplies, managing budgets, and setting goals.
Hiring and training staff to provide excellent service to patrons.
Creating effective schedules and quickly resolving conflicts to ensure that bar
is well staffed during peak hours.
Setting and enforcing quality and safety controls.
Ensuring licenses are updated and in line with current legislation.
Working with diverse personalities both on the staff and patrons.
Planning and taking part in promotional events.
Diffusing tense situations between patrons or staff members to prevent
possible safety or legal issues, ejecting unruly persons, if needed.
Maintaining a fun, safe atmosphere for patrons.
Lebanon
Welcoming customers, reading and listening to people to determine beverage
preferences, making recommendations, and taking drink orders.
Planning drink menus and informing customers about new beverages and
specials.
Page 4 of 5
Selecting and mixing ingredients, garnishing glasses, and serving beverages
to customers.
Checking identification to ensure customers are the legal age to purchase
alcohol.
Taking inventory and ordering supplies to ensure bar and tables are well-
stocked.
Adhering to all food safety and quality regulations.
Handling cash, credit, and debit card transactions, ensuring charges are
accurate and returning correct change to patrons, balancing the cash register.
Maintaining a clean work and dining area by removing trash, cleaning tables,
and washing glasses, utensils, and equipment.
Developing new cocktail recipes.
nova
sin el fil, lebanon
Assisting with opening and closing duties, such restocking the bar with
garnishes, straws, and napkins, ensuring that Bartenders have clean towels,
glassware, etc.
Ensuring bar is well-stocked with ice, liquor, wine, and beer.
Checking taps and appliances to confirm that they are working properly,
making minor repairs or changing out kegs, if needed.
Keeping the bar clean by wiping down surfaces, sweeping and mopping,
removing soiled glassware, scrubbing coolers and storage areas, and
emptying trash receptacles.
Learning about menu items and memorizing cocktail recipes.
Taking orders, preparing drinks, bussing tables, opening tabs, and processing
payments especially during peak hours.
Speaking to customers, answering questions, handling complaints.
Maintain records and report levels of usage to assist in reordering process and
ensuring that delivered items are stored properly.