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ELIE HELOU, consultant systems engineer

ELIE HELOU

consultant systems engineer

smarttech

Location
Lebanon - Beirut
Education
Bachelor's degree, Numeric Electronic, Networking and Telecommunications
Experience
24 years, 3 Months

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Work Experience

Total years of experience :24 years, 3 Months

consultant systems engineer at smarttech
  • Lebanon - Beirut
  • My current job since October 2011

 Electrical design using AutoCAD.
 Installed and tested fiber optic, cat5e and cat6 connectors.
 Provided electrical support to the Business Units to help resolve technical issues.

Consultant System Engineer at INFORMATION TECHNOLOGY AND COMMUNICATIONS IT&C
  • Lebanon - Beirut
  • September 2010 to September 2011

 Specialist support of ETRALI whereby advice provided on dealing room construction and future planning.
 Electrical design drawing and calculations, dealer room data networking, fiber optic testing.
 Planned, managed all projects with subcontractors as electromechanical engineers, from initial design, specification, equipment procurement, installation supervision and testing.


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Technical Support Manager Engineer at COMWAR (NEC-Philips)
  • Lebanon - Beirut
  • May 2001 to September 2010

 Responsible for installing, configuring, administering, and upgrading PBX (Philips-NEC), CCTV (BAXALL) and NETWORKING (3COM switches).
•Programmed call routing, voice mail boxes, call centers, hunt groups, call vectors, automatic call distribution groups (ACD’s), Automated Attendants and interactive voice response (IVR’s).
•Implemented call routing, call management, and computer telephony integration.
•Configured new E1’s/PRI’s for voice connectivity between Public switch with PABX.
•Responsible for the pre-sales and post-sales support for the design and implementation of networks.
•Installed, configured, and administered DECT phones.
•Provided support remotely to over 40 + EPABX Voice sites for administration, maintenance, and Preventive maintenance checkups.
•Administered Telephone billing, call reporting, call logging and monitoring software.
 Implementation and handling of the traffic light controller (ATSC4) which was the latest generation traffic signal controller developed to meet the Roads and Traffic Authority of NSW Australia specification TSC4.
 Designed electrical drawings using AutoCAD;
 Plc programming by using Moeller easy technology for small traffic light intersections.

(FIDO) - Network Control Center GSM Technician at MICROCELL CONNEXION FIDO
  • Canada
  • September 1998 to July 1999

MICROCELL CONNEXION (FIDO) - Network Control Center GSM Technician
September 1998 - July 1999
➢ Conducted maintenance and troubleshooting for the GSM network;
➢ Monitored and programmed systems utilizing Ericsson technology.

Customer Service Representative at BANQUE NATIONAL DU CANADA
  • Canada
  • May 1996 to September 1996

BANQUE NATIONAL DU CANADA - Customer Service Representative
May 1996 to September 1996
➢ "Front-Line" responsibility for customers which entailed deposits, transactions, selling multiple services and all-encompassing tasks.

Education

Bachelor's degree, Numeric Electronic, Networking and Telecommunications
  • at university of quebec ecole de technologie superieure
  • January 2003

 Bachelor Electrical Engineer (Information-Technology) – 2003 completion. Ecole de technologie superior (Montréal, Quebec – Canada).

Bachelor's degree, electronic and telecommunication technician
  • at SAINT-LAURENT COLLEGE
  • January 1995

 SAINT-LAURENT COLLEGE (College Diploma) – 1995 completion. Telecommunication technician program (Montréal, Quebec – Canada).

Specialties & Skills

Mobile
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Project Execution
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Cat6
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System Specification
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Maintenance Engineering
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 Critical thinking, using logic and reasoning to identify the strengths and weaknesses of alternati
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 Troubleshooting, determining causes of operating errors and deciding what to do
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 Equipment Maintenance, performing routine maintenance on equipment and determining when maintenanc
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 Coordination, adjusting actions in relation to others' actions.
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 Active Listening, giving full attention to what other people are saying, taking time to understand
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Languages

Arabic
Expert
English
Intermediate
French
Intermediate

Memberships

order of engineers of Quebec
  • Member
order of engineers of Lebanon
  • Member

Training and Certifications

Philips 2000ips PABX BASIC AND ROUTING (Certificate)
Date Attended:
September 2004
Valid Until:
December 2004
1)GSM system survey. 2)GSM BSC OPERATIONS & MAINTENANCE (Certificate)
Date Attended:
September 1998
Valid Until:
December 1998
fiber optics (Certificate)
Date Attended:
May 2010
Valid Until:
May 2010
Etrali Telephony system for banks (Certificate)
Date Attended:
November 2010
Valid Until:
December 2010
philips-nec pabx sv8300. (Certificate)
Date Attended:
February 2009
Valid Until:
February 2009
CISCO CCNA ROUTING AND SWITCHING (Certificate)
Date Attended:
February 2013
Valid Until:
May 2013

Hobbies

  • kick boxing
    black belt