ELIE HELOU

 Electrical design using AutoCAD.
 Installed and tested fiber optic, cat5e and cat6 connectors.
 Provided electrical support to the Business Units to help resolve technical issues.

 Specialist support of ETRALI whereby advice provided on dealing room construction and future planning.
 Electrical design drawing and calculations, dealer room data networking, fiber optic testing.
 Planned, managed all projects with subcontractors as electromechanical engineers, from initial design, specification, equipment procurement, installation supervision and testing.


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 Responsible for installing, configuring, administering, and upgrading PBX (Philips-NEC), CCTV (BAXALL) and NETWORKING (3COM switches).
•Programmed call routing, voice mail boxes, call centers, hunt groups, call vectors, automatic call distribution groups (ACD’s), Automated Attendants and interactive voice response (IVR’s).
•Implemented call routing, call management, and computer telephony integration.
•Configured new E1’s/PRI’s for voice connectivity between Public switch with PABX.
•Responsible for the pre-sales and post-sales support for the design and implementation of networks.
•Installed, configured, and administered DECT phones.
•Provided support remotely to over 40 + EPABX Voice sites for administration, maintenance, and Preventive maintenance checkups.
•Administered Telephone billing, call reporting, call logging and monitoring software.
 Implementation and handling of the traffic light controller (ATSC4) which was the latest generation traffic signal controller developed to meet the Roads and Traffic Authority of NSW Australia specification TSC4.
 Designed electrical drawings using AutoCAD;
 Plc programming by using Moeller easy technology for small traffic light intersections.

MICROCELL CONNEXION (FIDO) - Network Control Center GSM Technician
September 1998 - July 1999
➢ Conducted maintenance and troubleshooting for the GSM network;
➢ Monitored and programmed systems utilizing Ericsson technology.

BANQUE NATIONAL DU CANADA - Customer Service Representative
May 1996 to September 1996
➢ "Front-Line" responsibility for customers which entailed deposits, transactions, selling multiple services and all-encompassing tasks.