Technical Consultant
Murex
مجموع سنوات الخبرة :19 years, 1 أشهر
Performed close monitoring of the virtual infrastructure (~4k servers) consisting of creating related dashboards, communicating with
operations teams on capacity management as well as taking needed actions in periods of crisis
Proposed a new way to automate data collection (using PowerShell) for a better monitoring of the virtual pools
Assisted in the global budgeting and resources forecasting in order to align Murex capacity with projects, teams and activities
demand
Created dashboards and assured the right usage of the virtual pools and storage introducing a gain of 0.5M€ during the fiscal year
2016
Managed Murex infrastructure worldwide including virtualization, end of life equipment decommissioning, infrastructure
refurbishment proposals. This led to a cost reduction of 1M€ and QoS increase
Managed all Murex Pre-Production Hosting (MPPH) and all Secure Client Zone (SCZ) infrastructures used for training, workshops,
demos, outsourcers/partners
Deployed, managed and configured Murex environments needed for Murex clients’ projects and assured high quality deliverables
Client Orientation
Ensured that projects, internal teams and activities across all Murex have the appropriate resources matching their needs in a timely
manner
Challenged efficiently the different infrastructure requests in a way to balance the infrastructure demands from clients with the
available resources in order to reduce infrastructure cost while maintaining the QoS
Communicated efficiently with the different project teams, especially in period of crisis and incidents in order to assure limited or no
negative impact on the project
Provided training for internal clients on different internal tools
Gathered requirements from different internal clients to design, implement, develop and ensure a continuous improvement of the
internal tools used to manage Murex infrastructure
Team Leadership
Worked closely with the different technical teams in order to assure on-time delivery of the needed resources to the clients
Implemented major improvements in team processes in order to assure better visibility, QoS, and deliverables to our clients
Worked on the decrease of time and human resources waste in repetitive and time consuming tasks
Maintained Schneider Electric infrastructure and datacenter environment in EMEA region
Led the infrastructure implementation and execution of many projects such as AVAYA, SCCM, SAN, Pelco, StruxureWare, Office
relocation, Windows7 migration within agreed timeframe
Provided a high level of support to more than 100 employees across 5 offices in EMEA region
Trained end users on new tools and services
Handled all the tickets related to help desk support including but not restricted to Lotus notes and SAP within targeted SLAs
Managed IT Assets including end of life equipment decommissioning
Planned the Disaster Recovery Plan to ensure business continuity
Documented the installation and configuration of new tools and services and prepare all the necessary user guides for users
Providing Networking Support with Software and Hardware Maintenance on a variety of projects