Elie Nehme

Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of the automobile business in the UAE, while continuing to contribute to Toyota's worldwide growth. Today, Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoy undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, we also hold exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries and many more.
Role:

• Achieve and exceed the allocated sales target for new units, trade-ins, accessories and insurance policies.
• Deliver the highest levels of customer service, thereby creating customer loyalty and repeat sales.
• Adhere to company procedures, particularly around cash and credit handling, to ensure safety of cash and minimum bad debts.
• Constantly improve and update knowledge of product range, features and benefits.
• Maintain awareness of automotive industry, paying particular attention to new features, technical developments, market trends, competitor analysis, selling techniques and customer handling skills.
• Complete used car appraisals and quotes within set timeframe to increase efficiency and sales.
• Follow-up with current and new customers via telephone enquiries and showroom walk-ins.
• Ability to problem-solve and ultimately deliver sales results within set timeframes.

• Managing and achieving parts sales target according to plan.
• Provide after-sales parts support of the required standard and achieve the parts sales target for the location Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions
• Suggesting additional related parts to improve sales
• Preparing sales orders, invoices and delivering parts
• Advising to the customers on substitution or modification of parts when identical replacements are not available
• Conducting inventory of the stock
• Receive customer enquiries and identify the correct part numbers using the parts catalogues.
• Conduct all transactions with customers pleasantly and courteously with an emphasis on customer service
• Ensure stock accuracy of parts in the location and ensure that the required parts availability is maintained through timely replenishment from Central Warehouse.
• Supervise the activities of the warehouse staff and ensure prompt delivery of parts to the workshop.
• Ensure that all parts sold and issued are in serviceable condition and suitable for their intended use
• Process quotations in the computer system based on enquiries received from customers through FAX or e-mail.
• Attend to customer enquiries over the telephone for parts prices and availability.
• Correspond with customers regarding status of quotations and for any queries regarding their enquiry.
• Check parts availability from the supplier web-based system.
• Create quotations