Marketing Assistant & Customer Relationship Manager
Provincial Restaurant Chain
Total des années d'expérience :8 years, 2 Mois
- Create exclusive ideas for provincial as invitation cards with an individual QR for each invitation including the customer case or previous incident and a corrective action to be taken by the managers.
-Assisting in Marketing Campaigns and sharing creative ideas
-Handling testing and execution of ideas (Concept and design)
e.g: Coffee cloud - cotton candy cloud above the coffee attached with a small stand and due to the heat it will melt and fall down in the cup it will look like it’s raining sugar.
-Controlling, checking and interacting with Social Media channels and Zomato
-Prepare monthly “SABC” and analytics reports
-Deliver training sessions to managers, Customer relationship management and communication skills
-Leading monthly customer relation meeting with all operations
-Find solutions to retain customers and ensure customer satisfaction
-Responsible of guests Invitations and approach for new promotions and outlets opening
-Visiting branches to inspect customer relation and ensure managers implementation
- Launching Loyalty Program and Implement QR system
- Building business by identifying and selling potential customers
- Identify internal improvement by remaining up-to-date on industry trends, market activities, and competitors
- Tracks sales and feedback and adjusts marketing strategies as necessary
- Recommends marketing approaches and spending budgets to achieve the client's desired sales goals
- Researches industries, markets, demographics, trends, sales results, and other data related to the client's products or services
- Coordinate between content team and clients after the deal is closed
- Visit planned route of businesses - after preparation and close deals
- Prepare deals and contracts
- Maintain relationship through constant follow up
- Maintain professional and marketing knowledge by attending internal training and seminars
- Understand the full fledge digital solution of Intouch business
- Set the main objective of each subject, proposal and presentation
- Help and consult clients from A to Z during the solution
- Manage projects tasks and be able to follow up with -different departments
- Coordinate between suppliers on task after projects are signed
- Take a new client’s requirement, set proper timelines, and deliver proposals on time
- Attend client meetings and skype meeting abroad (UAE, Qatar, KSA...)
- Write full solution proposals (websites, mobile app, SEO, SMO…) follow up with suppliers on timeline.
- Part of the creative team for collaborating with YAS for several projects
- Handling social media marketing and advertising
- Work on forms and appraisals
- Assist customers in choosing the design and content
- Prepare quotations and managing a whole project
- Show guests support and care by creating new designs after many meetings
- Worked as accountant, prepare invoices & handle guest accounts.
- Acting as Manager
- Assisting newly-recruited or less experienced Sales-Representatives in answering technical questions posed by customers
- Cultivating solid relationships with major customers to ensure a continuous flow of sales revenue
- Responsible of inventories and stock par level
- Handling customer complaints and suggestions