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Elissa Tabet, Customer Service Relations

Elissa Tabet

Customer Service Relations·9 Miles (Roadster Call Center)

Lebanon

Bachelor's degree, Computer Science

Work experience

Total years of experience: 5 years, 4 months

Customer Service Relations

October 2024 - November 2024

9 Miles (Roadster Call Center)

Dekweneh, Lebanon

October 2024 - November 2024

• Manage high-volume inbound inquiries, ensuring rapid resolution of
customer requests and complaints.
• Utilize CRM software to track interactions and maintain accurate
customer data.
• Coordinate between departments to ensure seamless service delivery
and brand consistency.
Company industry:
Food & Beverage Production

Front-end Supervisor

January 2024 - January 2024

Grey Mackenzie Retail

Beirut, Lebanon

January 2024 - January 2024

• Led front-end operations, overseeing cashier performance and floor
workflow.
• Managed administrative tasks including mail correspondence, safe
counts, and refund processing.
• Handled complex customer escalations, ensuring high satisfaction
rates and loyalty redemption accuracy.
Company industry:
Retail & Wholesale

Customer Service Agent

January 2022 - December 2023

(Spinneys, Mar Mitr)

Beirut, Lebanon

January 2022 - December 2023

• Facilitated loyalty card registration and data entry, expanding the
regional customer database.
• Conducted stock takes and monitored product expiration dates to
maintain quality standards.
• Balanced multiple tasks including shelf filling and phone
correspondence in a fast-paced environment.
Company industry:
Retail & Wholesale

Cashier

January 2021 - January 2022

(Achrafieh)

Beirut, Lebanon

January 2021 - January 2022

• Processed transactions accurately while maintaining a professional and
friendly point-of-sale experience.
Company industry:
Retail & Wholesale

Babysitter & Tutor / Assistant Shop Manager

January 2016 - January 2018

All One / HIMAYA NGO

Beirut, Lebanon

January 2016 - January 2018

• Collaborated with HIMAYA NGO to provide a safe, supportive
environment for children, reporting potential protection cases and
facilitating emotional support.
• Managed educational activities and holiday curriculum for children
aged 5-13.
• Promoted to Assistant Manager during the second year, overseeing
shop operations and inventory.
Company industry:
Non-profit Organization

Education

AUCE University

July 2026

July 2026

Bachelor's degree, Computer Science

Lebanon

L.O.F

January 2020

January 2020

High school or equivalent, Life and sciene

Lebanon

Skills

CLIENT SERVICES

Intermediate

COMPUTER SCIENCE

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

MANAGEMENT

Intermediate

OPERATIONAL EFFICIENCY

Intermediate

PROBLEM SOLVING

Intermediate

RETAIL MANAGEMENT

Intermediate

TEAM MANAGEMENT

Intermediate

Microsoft Excel

Intermediate

Desktop Support

Beginner

Microsoft Office

Intermediate

Languages

Arabic

Native Speaker

English

Expert

French

Expert

Training and Certifications

Certifications
Professional CV Writing Workshop
Google Participation Certificate
License in Computer Science (Coursework)

Hobbies and interests

reading