FACILITY, OFFICE MANAGER ENTERTAINMENT INDUSTRY
Winfinity
Total years of experience :10 years, 8 Months
• Ensured a secure and functional workplace by enforcing strict health and safety protocols, cleanliness, and maintenance.
• Maintained records and documentation to guarantee adherence to company policies and regulatory compliance.
• Cooperated closely with the construction team, managing facility-related projects such as renovations, expansions, and relocations.
• Took the lead in optimizing office operations and fostered team collaboration by implementing the Jira application to streamline day-to-day operations.
• Participated in the hiring process and managed my own team of 15+ members including cleaners, security guards, and office admins.
• Established and managed vendor and contractor relations and inventory, ensuring optimal stock levels for office supplies.
• Worked closely with procurement and finance, processed invoices, managed expenses, and maintained financial records to ensure accuracy and transparency.
• Organized and managed company events and meetings, booked tickets and hotels, ensuring seamless operations.
• Managed cross-functional teams and implemented Agile methodologies across product teams, resulting in improvement in project delivery times and increase in team productivity.
• Successfully led the launch of a mobile app.
• Implemented Qvalon, Trail App applications to streamline day-to-day operations in dark store facilities.
• Implemented the Box application to organize all documents in the correct hierarchy and access levels, enhancing security protocols.
• Developed a system to store all reports and maintain compliance records.
• Executed logistics optimization, reducing operational costs while maintaining service levels through streamlined delivery and inventory management.
• Developed a customer feedback process, increasing satisfaction scores by addressing issues and enhancing products based on feedback.
• Launched a Learning Management System for over 500 staff members.
• Identified potential candidates through various channels such as job boards, social media, networking, referrals, and university recruiting.
• Hired over 500 team members for both office and dark store operations, significantly enhancing operational capacity and ensuring smooth business functioning.
• Reviewed resumes and applications to shortlist candidates that match job requirements.
• Scheduled and conducted interviews to assess candidates skills, experience, and cultural fit.
• Facilitated the interview process with hiring managers and other stakeholders.
• Updated and managed candidate information and recruitment processes in the ATS.
• Developed and maintained a pool of qualified candidates for future job openings.
• Promoted the organization as an employer of choice through various branding initiatives. Awarded Top Recruiter of the Year for exceeding hiring targets.
• Collaborated with hiring managers to understand staffing needs and requirements.
• Sourced and recruited qualified candidates for various event roles.
• Coordinated interview processes and managed candidate communications.
• Supported onboarding and orientation processes for new hires.
• Maintained applicant tracking systems and ensure data accuracy.
• Stayed updated on industry trends and recruitment best practices.
• Managed relationships with external staffing agencies.
• Led efforts to consistently beat Average Handling Time (AHT) targets over a year.
• Designed and implemented process improvements, lead training program greatly increasing team efficiency and productivity.
• Analyzed customer feedback surveys and metrics to improve services.
• Achieved a high customer satisfaction score of 4.94/5.00, showing dedication to excellent service over a year.
• Created a positive work culture through strong leadership.
• Promoted professional growth, advancing three team members to higher roles within the company.
• Proactively managed customer disputes, effectively preventing escalations and ensuring customer retention. B
• Consistently resolved an average of 170 customer inquiries per shift, demonstrating exceptional efficiency.
• Achieved the top position in Average Handle Time (AHT) across the company for several months, showcasing speed and effectiveness.
• Consistently met and exceeded customer satisfaction (CSAT) scores within company targets, ensuring high-quality service.
• Successfully managed complaints, significantly reducing serious issues.
• Received consistent positive customer feedback, enhancing overall satisfaction.
• Proactively identified and reported potential fraudulent activities to the fraud department, enhancing company security.
• Awarded Employee of the Month five times consecutively for consistently surpassing targets.
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