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Elizabeth Grebnevska, Retention Agent

Elizabeth Grebnevska

Retention Agent·Crystal Markets

United Arab Emirates

High school or equivalent, English Studies

Work experience

Total years of experience: 7 years, 0 months

Retention Agent

October 2023 - May 2025

Crystal Markets

Odessa, Ukraine

October 2023 - May 2025

• Manage a portfolio of existing forex clients, ensuring high levels of satisfaction and engagement
• Upsell and cross-sell forex products and services to increase account activity
• Monitor client trading patterns and provide tailored solutions to boost retention
• Handle inquiries via phone, email, and messaging platforms with professionalism and urgency
• Build long-term relationships through consistent follow-up and market insights
• Collaborate with sales, support, and compliance teams to improve the overall client experience
Company industry:
Financial Services

Retention Agent

June 2020 - March 2023

EuropeFX

Limassol, Cyprus

June 2020 - March 2023

• Manage a portfolio of existing forex clients, ensuring high levels of satisfaction and engagement
• Upsell and cross-sell forex products and services to increase account activity
• Monitor client trading patterns and provide tailored solutions to boost retention
• Handle inquiries via phone, email, and messaging platforms with professionalism and urgency
• Build long-term relationships through consistent follow-up and market insights
• Collaborate with sales, support, and compliance teams to improve the overall client experience
Company industry:
Financial Services

Retention Agent

December 2017 - May 2020

iTrader

Limassol, Cyprus

December 2017 - May 2020

• Manage a portfolio of existing forex clients, ensuring high levels of satisfaction and engagement
• Upsell and cross-sell forex products and services to increase account activity
• Monitor client trading patterns and provide tailored solutions to boost retention
• Handle inquiries via phone, email, and messaging platforms with professionalism and urgency
• Build long-term relationships through consistent follow-up and market insights
• Collaborate with sales, support, and compliance teams to improve the overall client experience
Company industry:
Financial Services
Job role:
Sales

Education

European University Cyprus – Cyprus College

June 2017

June 2017

High school or equivalent, English Studies

Cyprus

Skills

Interpersonal Skills
Expert
Interpersonal Skills
Expert
Adaptability
Expert
Adaptability
Expert
Time Management
Expert
Time Management
Expert
Problem Solving
Expert
Problem Solving
Expert
Sales
Expert
Sales
Expert
CRM Management
Expert
CRM Management
Expert
Verbal & Written Communication
Expert
Verbal & Written Communication
Expert
Stress-handling
Expert
Stress-handling
Expert
Upselling/cross-selling
Intermediate
Upselling/cross-selling
Intermediate
Time management & prioritization
Expert
Time management & prioritization
Expert
Emotional Intelligence
Expert
Emotional Intelligence
Expert

Languages

English
Native Speaker