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Elizabeth Grebnevska, Retention Agent

Elizabeth Grebnevska

Retention Agent·Crystal Markets

United Arab Emirates

High school or equivalent, English Studies

Work experience

Total years of experience: 7 years, 0 months

Retention Agent

October 2023 - May 2025

Crystal Markets

Odessa, Ukraine

October 2023 - May 2025

• Manage a portfolio of existing forex clients, ensuring high levels of satisfaction and engagement
• Upsell and cross-sell forex products and services to increase account activity
• Monitor client trading patterns and provide tailored solutions to boost retention
• Handle inquiries via phone, email, and messaging platforms with professionalism and urgency
• Build long-term relationships through consistent follow-up and market insights
• Collaborate with sales, support, and compliance teams to improve the overall client experience
Company industry:
Financial Services

Retention Agent

June 2020 - March 2023

EuropeFX

Limassol, Cyprus

June 2020 - March 2023

• Manage a portfolio of existing forex clients, ensuring high levels of satisfaction and engagement
• Upsell and cross-sell forex products and services to increase account activity
• Monitor client trading patterns and provide tailored solutions to boost retention
• Handle inquiries via phone, email, and messaging platforms with professionalism and urgency
• Build long-term relationships through consistent follow-up and market insights
• Collaborate with sales, support, and compliance teams to improve the overall client experience
Company industry:
Financial Services

Retention Agent

December 2017 - May 2020

iTrader

Limassol, Cyprus

December 2017 - May 2020

• Manage a portfolio of existing forex clients, ensuring high levels of satisfaction and engagement
• Upsell and cross-sell forex products and services to increase account activity
• Monitor client trading patterns and provide tailored solutions to boost retention
• Handle inquiries via phone, email, and messaging platforms with professionalism and urgency
• Build long-term relationships through consistent follow-up and market insights
• Collaborate with sales, support, and compliance teams to improve the overall client experience
Company industry:
Financial Services
Job role:
Sales

Education

European University Cyprus – Cyprus College

June 2017

June 2017

High school or equivalent, English Studies

Cyprus

Skills

Interpersonal Skills

Expert

Adaptability

Expert

Time Management

Expert

Problem Solving

Expert

Sales

Expert

CRM Management

Expert

Verbal & Written Communication

Expert

Stress-handling

Expert

Upselling/cross-selling

Intermediate

Time management & prioritization

Expert

Emotional Intelligence

Expert

Languages

English

Native Speaker