Elkhadir  Didane, Desktop Support

Elkhadir Didane

Desktop Support

NuAxis Innovations

Location
United States
Education
High school or equivalent,
Experience
0 years, 0 Months

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Work Experience

Total years of experience :0 years, 0 Months

Desktop Support at NuAxis Innovations
  • United States
  • My current job since June 2020

Tier 2

•Support Internal and national customers remotely (via phone, ticketing system, and Bomgar)
•Troubleshoot and repair Windows machines (Dell), iOS (apple), tablet (Dell), printers, etc.
•Imaging machines
•Enroll devices using Intune
•Using DRA to manage Users, Computers, Groups, etc.
•Tests on the faulty machines and analyze the technical problems both, hardware and software configurations.

Support Specialist at Akamai Technologies
  • United States
  • November 2019 to April 2020

Supporting the internal and global customers both in person and remotely (via phone, ticketing system and Bomgar).
•Providing IT support for live events, conferences and trade shows.
•Tests on the faulty machines and analyze the technical problems both, hardware and software configurations.
•Troubleshoot and provide support to HP printers and cisco devices.
•Troubleshoot and repair all MacOS, Windows, Linux and cisco devices.
•Enroll devices using AirWatch.
•Using Active Directory to manage Users, Computers, Groups, etc.
•Configuring and Installing RAPs.
•Configure Cisco phones, Cisco Conferencing devices and Cisco apps.
•Writing internal documentation for SOP & emerging issues.
•Virus protection
•Remote software installation and upgrades

IT Technician & Customer Service at Marriott International Inc
  • United States
  • September 2014 to November 2019

Set-up and deploy all types of devices (PCs, printers, POS, FAX machines, etc.)
•Imaging, updating and testing the Operating systems.
•Troubleshoot Outlook, webmail and other office apps.
•Setting up new user’s accounts.
•Adding the users to AD groups.
•Handling customer requests and complains both ways by phone or emails.

Computer Repair Technician at Alaaroui Computer, Morocco
  • August 2011 to March 2012

Installing, analyzing, repairing, and maintaining many different types of computer equipment.
•Selling many types of computer and networking equipment.

Education

High school or equivalent,
  • at Coursera Online University
  • December 2019

Engaged with dynamic mix of hands-on labs and other interactive assessments. Introduces me to troubleshooting, Networking, OS, System administration, and security.

High school or equivalent, Computer Sciences
  • at Ingeniors European Private School
  • July 2011

Computer System and networking

High school or equivalent, Computer Sciences
  • at Higher Institute of Management and Information Technology Public Institute
  • July 2009

Networking Training/Cisco training Seven months of theoretical and practical of Cisco switch, Router configuration and cabling.

Specialties & Skills

ADVERTISING
IMAGING
MICROSOFT OFFICE
MICROSOFT OUTLOOK
OPERATING SYSTEMS
PRINTERS
TELEPHONE SKILLS
TROUBLESHOOTING