Ellaine Sugay

* Provide excellent service for every GM cardholder’s issues and
concerns
* Process payments over the phone
* Transfer cardholders if needed to the right department.
* Use skills and etiquette to satisfy the customer and build a
positive rapport with clients over the phone.

* Determines requirements by working with customers.
* Answers inquiries by clarifying desired information; researching, * locating, and providing information.
* Resolves problems by clarifying issues; researching and
exploring answers and alternative solutions; implementing
solutions; escalating unresolved problems.
* Fulfills requests by clarifying desired information; completing
transactions; forwarding requests.

* Answer calls and respond to emails
* Makes and receives phone calls and responds to members’
and prospective members’ requests in a courteous,
professional, and timely manner, providing prompt, accurate,
and efficient service, with utmost concern for confidentiality,
security, and privacy of member data.
* Daily follow-up on collections

• Managed and reconcile cashier sales reports and receipts.
• Monitor lubricants and responsible for inventory, records, and accounting
• Submit and tally reports daily.

• Prepared and organized paperwork and other materials as needed for meetings, conferences, travel arrangements and expense reports.
• Maintained office scheduling and event calendars.
• Composed, typed, and distributed meeting agendas and minutes, routine correspondences and reports.
• Set up and handled incoming mail and office filing systems.
• Collected and coordinated the flow of internal and external information.
• Established the administrative work procedures for tracking staff’s daily tasks.
• Provide routing information and issuing shipping instructions to ensure deliveries arrive on time and to their correct location.
• Responsible for the preparation of quotations for customers, which will involve examining products or materials to estimate quantities or weight and type of container required for storage or transport.
• Liaise with accounts for the preparation of invoices ensuring shipping costs are calculated accurately and passed on to the customer. To issue Bill of Lading to shippers.
• Reports directly to VP for Operations