الطيب يوسف

المسؤوليات

1- تثبيت أنظمة التشغيل (7 - 10 - 11).
2- تثبيت SQL Server وربطه بقاعدة البيانات.
3- تركيب أنظمة الباركود للعملاء.
4- عرض ميزات البرامج وشرح طرق استخدامها للعملاء.
5- تقديم الدعم الفني للعملاء سواء في الموقع أو عن بُعد.
6- تقديم الدعم الفني عن بُعد باستخدام TeamViewer وAnyDesk وحل المشكلات الفنية ومشكلات البرمجيات.

• Installed and configured accounting software for clients, ensuring smooth setup and onboarding.
• Trained 100+ clients on accounting software functionalities, including invoicing, data entry, report
preparation, and account management.
• Diagnosed and resolved software errors and user issues, minimizing downtime for clients.
• Coordinated with development and field support teams to escalate bugs and implement required
updates.
• Monitored software releases to keep client installations current and secure.
• Logged all customer interactions and issues in the CRM system for accurate tracking and
documentation.
• Conducted regular client follow-ups to ensure satisfaction and reduce repeat issues.

• Diagnosed, maintained, and repaired desktop computers and laptops to ensure optimal
performance.
• Installed and configured Windows operating systems (XP, 7, 10) and resolved software issues.
• Performed high-accuracy data entry using Microsoft Word, PowerPoint, and Excel.
• Provided technical and formatting support to researchers and students, improving document and
presentation quality.