technical support specialist
Sahil Electronic service
Total des années d'expérience :10 years, 2 Mois
Providing users with IT support via desktop solutions
System and network administration
POS (Point of Sale) hardware and software solution
Office technical support and help desk.
Customer service and call center representatives
-GPS installation for devices in trucks. From (9/3/2013 to 5/3/2014)
-Tracking trucks using GPS tracking system and response to any alarms and report and troubleshoot problems.
-Send a daily report using excel and MS office of the location and the situation of the fleet.
-Send a monthly report analyst the performance of the month and estimate the lost time and the problems and suggest solutions.
- Maintenance corrective & preventive (BTS_ Huawei-Ericson-Siemens)
- Work in 2G, 3G (GSM, WCDM)
- New installation and troubleshooting.
- Microwave alignment and E1 installation.
- Response 24/7 for OMC calls for alarms of the network
- Determine requirements by working with customers.
- Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solution, escalating unresolved problems
- Technical support.
- Send Reports after each mission.
- Provide IT and Networking solutions on the locations.
- Work with Scala advertising program and digital signage.