Waiter
Waldorf Astoria Lusail Doha
Total years of experience :15 years, 3 Months
Pre-opening
-Making sure that daily operation running smoothly, Taking care all of the client personal needs.
-Welcoming VIP guests and preparing welcome drinks.
-Ensuring all important items is with the client specially when attending his business meeting.
-Communicating with all department to ensure that client and guest needs are been delivered in a timely manner.
-Perform all duties with discretion, professionalism and a pleasant demeanor.
-Pre-opening team, Providing Bespoke service to the guests.
-Escorting the guest to the room process in room check in and check out.
-Driving the Club Car delivering all necessary request of the guest.
-Escorting guests to the Restaurant or House of Wellness according to guest Itinerary.
-Escorting guests to the suites and serve the guests as needed such as hotel tours restaurant bookings and information of hotel facilities etc.
-Attend any housekeeping and laundry service concerns as needed and other request and managing the floors.
-Anticipate guest needs, respond promtly and acknowledge all guests, maintain positive guest relation and ensure guest satisfaction at all times.
-Handling guest complains and issues and solving it to the shortest time possible.
-Offering signature services of St. Regis standards especially upon check in.
-Reviews all in-house and arrival guests on a regular basis, process in room check in and checkout to the guests in a timely professional manner.
-Ensure all rooms cared for and inspected according to standards and checking stocks levels of all consumables and replace when appropriate.
-Inspecting the rooms for all arrivals and in house guests and performing staff allocations for any guest preferences such as make up room timings and turn down service request.
( The Establishment )
-Welcoming the guests and escort to their VIP lounge.
-Check guest identification in order to ensure that they meet minimum age requirements for
consumption of alcoholic beverages.
-Offering suggestion by using suggestive selling techniques such as daily specials, cocktail
appetizers and desserts etc.
-Delivering good quality service to each guests to create memorable dining experience.
-Anticipating guest needs to provide excellent customer service.
-Billing and closing guest checks using Micros and making sales report after operation.
Butler ( Saudi Aramco )
-Escorting Guests to their villas doing room orientation and process in room check in as well
as in room check out.
-Preparing the rooms for guests arrival according to their preference.
-Reviews and ensures that guest request are met in a timely manner.
-Replenish mini bar and making charges.
-Preferring dining set up in the villas or in the ballroom area for special events.
-Providing quality and excellent service to each guests, meeting and exceeding guest
expectations.
-Making sure that every guest are enjoying their meal and taking action to correct any problem.
( Dads Saisaki Kamayan )
-Greeting the guests with warm welcome and inviting them back after the dining experience.
-Informing guests of daily specials such as soup of the day and chefs special etc.
-Taking orders and confirmed with the guest each order and temperature or doneness if
theres burger or steak.
-Setting up the buffet area and reflenish food counter as needed.
Presenting menu to the guests and taking food orders.
-Serving food and beverage to the guests.
-Setting up the restaurant for preparation and reservation.
-Cleaning tables and counter, fill salt and pepper, sugar, cream and other condiments and
ensuring the cleanliness of the restaurant.