Elmer Villanueva Esguerra, Restaurant Manager

Elmer Villanueva Esguerra

Restaurant Manager

Crunchy's Restaurant

Location
Kuwait
Education
Bachelor's degree, Aviation Electronics Engineering
Experience
22 years, 8 Months

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Work Experience

Total years of experience :22 years, 8 Months

Restaurant Manager at Crunchy's Restaurant
  • Kuwait - Al Kuwait
  • My current job since July 2015

Reports direct to operation manager or general manager, Overall in charge on restaurant daily operation.Ensure the continuity of overall restaurant operation.Responsible to all activities with impact on restaurant product quality, service and cleanliness. Completes restaurant monthly reports.Budget and control assigned P&L items.Responsible for all restaurant equipment's, including proper operation, repair, planned maintenance and energy conservation. Executes and maintains staff incentives calendar activities. Manage staff training program. Trains the training supervisor and manager trainees. Responsible for the restaurant personnel files. Evaluate the performance of employees and recommend appropriate action such wage increase, promotion, suspension.termination, etc. Identify potentials in restaurant staff and develop their responsibilities in line with this to increase skills in relevant areas. Make decisions during restaurant operation (related to restaurant operation) that are within established operating policy. Schedule and assigned labor for the restaurant operation. Responsible for product ordering, foods, raw items, packaging, and even cleaning items. Manage and control the home delivery service of the restaurant. Evaluates the areas covered by home delivery service.

Restaurant in Charge at Wafer Food Company (Nathans Famous)
  • Kuwait - Al Kuwait
  • September 2012 to February 2015

Reports direct to operation manager or general manager, Overall in charge on restaurant daily operation.Ensure the continuity of overall restaurant operation.Responsible to all activities with impact on restaurant product quality, service and cleanliness. Completes restaurant monthly reports.Budget and control assigned P&L items.Responsible for all restaurant equipment's, including proper operation, repair, planned maintenance and energy conservation. Executes and maintains staff incentives calendar activities. Manage staff training program. Trains the training supervisor and manager trainees. Responsible for the restaurant personnel files. Evaluate the performance of employees and recommend appropriate action such wage increase, promotion, suspension.termination, etc. Identify potentials in restaurant staff and develop their responsibilities in line with this to increase skills in relevant areas. Make decisions during restaurant operation (related to restaurant operation) that are within established operating policy. Schedule and assigned labor for the restaurant operation. Responsible for product ordering, foods, raw items, packaging, and even cleaning items. Manage and control the home delivery service of the restaurant. Evaluates the areas covered by home delivery service.

Branch Manager at Mr, Subs and Wraps (Samir Said and Yousef Nadum General Trading)
  • Kuwait - Hawali
  • March 2009 to August 2012

Reports direct to operation manager or general manager, Overall in charge on restaurant daily operation.Ensure the continuity of overall restaurant operation.Responsible to all activities with impact on restaurant product quality, service and cleanliness. Completes restaurant monthly reports.Budget and control assigned P&L items.Responsible for all restaurant equipment's, including proper operation, repair, planned maintenance and energy conservation. Executes and maintains staff incentives calendar activities. Manage staff training program. Trains the training supervisor and manager trainees. Responsible for the restaurant personnel files. Evaluate the performance of employees and recommend appropriate action such wage increase, promotion, suspension.termination, etc. Identify potentials in restaurant staff and develop their responsibilities in line with this to increase skills in relevant areas. Make decisions during restaurant operation (related to restaurant operation) that are within established operating policy. Schedule and assigned labor for the restaurant operation. Responsible for product ordering, foods, raw items, packaging, and even cleaning items. Manage and control the home delivery service of the restaurant. Evaluates the areas covered by home delivery service.

Service Crew, Service Supervisor, Shift Manager, Assistant Manager 2, Senior Assistant Manager at Burger King (Kout Food Group)
  • Kuwait - Al Kuwait
  • May 2001 to February 2009

Ensure that the brand standard was followed and implemented on overall restaurant daily operation. Deliver the highest standard of restaurant food product quality, great customer service and highest standard of restaurant cleanliness. Protects the brand name by following all the brand standards.

Education

Bachelor's degree, Aviation Electronics Engineering
  • at Philippine State College of Aeronautics
  • March 2000

My course deal with aircraft's electrical system, navigation system, and communication system. We are the one responsible on installing communication and navigating equipment's in aircraft as well as the electrical system.

High school or equivalent, Secondary and Primary School
  • at Col P. Pasia Memorial High School
  • March 1996

I passed primary and secondary school with all passing grades.

Specialties & Skills

Troubleshooting
Analysis
Team Motivator
Leadership
Customer Service
Communication
Coaching
Customer Service
Leadership
Delegation
Management

Languages

English
Expert
Arabic
Intermediate
Tagalog
Native Speaker

Training and Certifications

Basic Food Hygiene Workshop (Training)
Training Institute:
Burger King
Date Attended:
March 2002
Coaching Workshop (Training)
Training Institute:
Burger King
Date Attended:
February 2005
Service Expert Workshop (Training)
Training Institute:
Burger King
Date Attended:
June 2003
Equipment Workshop (Training)
Training Institute:
Burger King
Date Attended:
December 2004
Basic Management Training (Training)
Training Institute:
Burger King
Date Attended:
October 2004
Profit and Loss Workshop (Training)
Training Institute:
Mr. Subs and Wraps
Date Attended:
January 2011
Customer Service Workshop (Training)
Training Institute:
Burger King
Date Attended:
February 2002
Basic Fundamentals Workshop (Training)
Training Institute:
Nathans Famous
Date Attended:
April 2013
Restaurant Opening and Closing Procedures Workshop (Training)
Training Institute:
Mr. Subs and Wraps
Date Attended:
July 2010
Leadership Workshop (Training)
Training Institute:
Mr. Subs and Wraps
Date Attended:
March 2010
Service Supervisor Workshop (Training)
Training Institute:
Burger King
Date Attended:
January 2004
Cost Control Workshop (Training)
Training Institute:
Burger King
Date Attended:
May 2005

Hobbies

  • Playing Guitar, Listening Music, Reading Interested Books,Watch News and Current Affairs Worldwide