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Elsa BROUILLARD, personal shopper

Elsa BROUILLARD

personal shopper·free lance

United Arab Emirates

Master's degree, Cooperation

Work experience

Total years of experience: 15 years, 5 months

personal shopper

May 2017 - Present

free lance

May 2017 - Present

Company industry:
Sales Outsourcing
Job role:
Purchasing and Procurement

Fashion Advisor

July 2013 - April 2017

Dolce & Gabbana - Chalhoub Group

Dubai, United Arab Emirates

July 2013 - April 2017

Offered a VIP customer experience: with a the personalized service to reach the client’s satisfaction
•Promoted the new arrival items via phone calls and Whatsapp
•Handled customer feedback and products reports
•Received the daily stock deliveries
•Visual merchandized the boutique following the brand’s standards
•Reached the sales target (KPI: sales, UPT, ABP, conversion rate…)
•Handled cashing operations (opening/closing till, sales transactions, exchanges…)
•Attended customer service trainings (customer complains…

Company industry:
Fashion & Apparel
Job role:
Sales

sales Advisor

May 2012 - June 2013

CDG paris Aiport / Aelia

France

May 2012 - June 2013

BOTTEGA VENETTA/ LONGCHAMP/ SWAROVSKI / TUMI / LACOSTE / GUESS)
•Offered the best customer service to passengers
•Reached the monthly sales target
•Handled sales transactions
•Maintained the visual merchandising standards

Company industry:
Fashion & Apparel
Job role:
Sales

Promoter

March 2011 - February 2011

March 2011 - February 2011

LILLE EXHIBITION CENTER, FRANCE)
•Attended the guests (information requests)
•Promoted the several exhibitors

Job role:
Sales

sales Advisor

October 2009 - January 2011

Deschilder

France

October 2009 - January 2011

LILLE, FRANCE)
•Identified the clients’ need and proposed the matching products
•Handled phone calls (customers’ requests, complains…)
•Prepared the orders for the boutique website : www.deschilder.fr

Company industry:
Fashion & Apparel
Job role:
Sales

Education

Lille 3 University

June 2009

June 2009

Master's degree, Cooperation

France

Lille 3

June 2008

June 2008

Bachelor's degree, Portuguese and Spanish

France

Lycee Alexandre Ribot

June 2005

June 2005

High school or equivalent, Sociology and economics

France

Skills

Data Reporting
Expert
Data Reporting
Expert
Customer Driven
Expert
Customer Driven
Expert
Customer Service
Expert
Customer Service
Expert
Detail Orientation
Expert
Detail Orientation
Expert
B2B Sales
Expert
B2B Sales
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
SALES
Expert
SALES
Expert
TELEPHONE SKILLS
Expert
TELEPHONE SKILLS
Expert
CLOSING
Expert
CLOSING
Expert
CONVERSION
Expert
CONVERSION
Expert
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
FRENCH
Expert
FRENCH
Expert
ATTENTION TO DETAIL
Expert
ATTENTION TO DETAIL
Expert
ENGLISH
Expert
ENGLISH
Expert
Visual merchandising
Intermediate
Visual merchandising
Intermediate
Reports
Intermediate
Reports
Intermediate
Stock management
Intermediate
Stock management
Intermediate
Team work
Expert
Team work
Expert
Data Reporting
Expert
Data Reporting
Expert
Customer Driven
Expert
Customer Driven
Expert
Customer Service
Expert
Customer Service
Expert
Detail Orientation
Expert
Detail Orientation
Expert
B2B Sales
Expert
B2B Sales
Expert

Languages

English
Expert
French
Native Speaker
Spanish
Expert
Portuguese
Intermediate

Training and Certifications

Training
Induction training
Chalhoub Group
Jul 2013
Stock Inventory Management
Chalhoub Group
Feb 2017
Customer service 52 weeks training
Chalhoub Group
Jan 2016

Hobbies

  • Home decoration /travel/yoga
    Travel to UK, Spain, Italy, Switzerland, Russia, Finland, Sweden, Belgium, Guinea, Egypt...