personal shopper
free lance
Total years of experience :13 years, 4 Months
Offered a VIP customer experience: with a the personalized service to reach the client’s satisfaction
•Promoted the new arrival items via phone calls and Whatsapp
•Handled customer feedback and products reports
•Received the daily stock deliveries
•Visual merchandized the boutique following the brand’s standards
•Reached the sales target (KPI: sales, UPT, ABP, conversion rate…)
•Handled cashing operations (opening/closing till, sales transactions, exchanges…)
•Attended customer service trainings (customer complains…
BOTTEGA VENETTA/ LONGCHAMP/ SWAROVSKI / TUMI / LACOSTE / GUESS)
•Offered the best customer service to passengers
•Reached the monthly sales target
•Handled sales transactions
•Maintained the visual merchandising standards
LILLE EXHIBITION CENTER, FRANCE)
•Attended the guests (information requests)
•Promoted the several exhibitors
LILLE, FRANCE)
•Identified the clients’ need and proposed the matching products
•Handled phone calls (customers’ requests, complains…)
•Prepared the orders for the boutique website : www.deschilder.fr