Sales and technical support engineer
Electrical Lighting Co L.LC, Dubai, United Arab Emirates
Total des années d'expérience :5 years, 10 Mois
* Worked as interface between the company and the customers by providing information and training to customers for a product line, including troubleshooting of problems, providing new and revised literature, and training employees and trying to understand how customers might use our products, and the various ways they might not work in a particular application.
Developed and executed market/business analysis and sales plans.
Conducted and supported more than 50 clients, sales agent and distributers around the seven emirates regard our company products sales, functional, technical and operation to ensure business strategies are delivered.
Developed business by establishing new account and services account and identifying potential business opportunity and markets.
Maintained and developed relation relationships with customers, suppliers and business partners.
Prepared, organized and undertook presentations.
Estimated project costs, prepared and submitted specification documents, design schemes (Using AutoCAD), proposals, tenders, quotations and contract terms adherence to requirements.
Liaised with board of directors, sales agents, marketing, logistics, product management and executive teams to ensure sales data are delivered and project requirements are met.
Documented, recorded and maintained suppliers/customers’ business transactions, account activities and contact data.
Frequently reported to customers, director manager, sales administrator.
Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications, establishing personal networks, participating in professional societies.
I was promoted from Sales sales and technical support Engineer to branch manager in the organization within 1.5 years. I exceeded my personal sales target by 30% in the last sales quarter this year.
* Ensured that the products were installed correctly and tested them.
* Coordinated with the contractors and suppliers and maintained good working relations.
* Tested the system and identified any discrepancies in the construction project and objective. .
* Ensured that the work was completed in accordance with the project schedule and the construction contract. .
* Prepared technical documents and ensured that the work was carried in accordance to the drawings and specifications. .
* Maintained the different phases of the project and evaluated all the technical problems and resolved them.
* Organized the work according to the customer needs and supervised the work of the subcontractors for the same. .
* Verified all materials used for the construction and ensured that they were of premium quality.
* Assembled the materials for the maintenance process, assisted in saving cost and made the necessary modifications. .
* Documented the work conducted on the site and assisted the client in the inspection.
* Handled responsibilities of developing and implementing high level control strategies for Hydraulic & Pneumatics System.
* Assigned the tasks of developing and maintaining PLC control models for Hydraulic & Pneumatics System..
* Performed responsibilities of reviewing the design, status and issues of electrical control systems.
* Assigned responsibilities of providing control system and process instrumentation engineering expertise for engines and digital controls systems.
* Performed writing and validation of new Software and electrical schematics.
* Assigned responsibilities of supporting staff in designing controls systems including motion and SCADA.
* Performed installation, modifying and troubleshooting the existing equipment to assist the manufacturing process.
level control system-Graduation Project
Bachelor of engineering in electrical engineering (honours) nov. 2007