Senior Network Administrator
Qatar National Bank
Total years of experience :23 years, 5 Months
My primarily responsibility is ensuring the stable operation of the local network. This included but not limited to planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links and ensures compliance to security procedures. I am also involved in evaluating vendor products in hardware, software and telecommunications equipment and recommend purchases consistent with short and long term objectives.
Tasks
•Supervise the installation, monitoring, and maintenance of network components
•Research and recommend current and new products and standards as well as evaluate hardware proposals based on the given strategy and guidelines
•Ensure safeguard of systems by applying proper monitoring and protection tools from intrusion, unauthorized access, viruses, and disruption
•Supervise other network support and client server specialists and plan, coordinate and implement network security measures
Achievements
•Planned, Designed, implemented BlueCoat MACH5 WAN acceleration and optimization between local and international sites and offices
•Websense to BlueCoat migration for Content filtering and AV scanning
•Performed 100% successful full DR simulations
•Designed, Implemented new QNB Building Network that involved latest technology from core to access such as CISCO ASR1002, NX-OS 7k, Junos-OS for SRX650 this involved as well CISCO 3750x with stacking technology for Access layer
•Planned, Designed, Implementing and Supervising FCSLA project that provides backup MPLS links from branches and sites for redundancy involving multiple routing protocols
Specialties
•Cisco Network & Security Specialist
•Data Center Switching
•Data Center Security
•Data Center Application Networking Services
•Network Management Systems.
•Network Systems - IP Routing and Services
•Project Management
•Presentation and Communication
•Team Management
•Network Planning and Architecture Designing
Major projects I contributed in were:
Branches WAN Migration to MPLS Technology
Role: Designing, Planning, Implementing.
Links Redundancy to ensure business continuity
Role: Designing, Planning, Implementing.
ATMs GPRS Connectivity
Role: Designing, Planning and Implementing
International Financial Brokerage (IFB) Migration to new connectivity
Role: Planning, Designing, Implementing.
- Administrating www.aptecmobiles.com backend, from products, pricing and managing bookings and online orders.
- Developing website visuals.
- Coordinating vendor’s trainings for products training.
- Training staff for new technology available with new products.
Achievements :
- Implemented full site in Arabic language
- Added new concept of online products status through a static marquee indicating new modifications in the website such as drop or raise in prices
- Implemented SEO project on the company’s website, worked with google AD words and AD sense.
- Added technical product support online that enable users to setup their mobiles manually and step by step.
- Daily follow up with customers for early & late cases to deliver and Handling all Estimations.
- Following up with the customers to gather information about our services and their complains and handling customers complains and objections in a professional manner.
- Generating daily, weekly and monthly reports, and assisting the service coordinator.
- Training new employees on the CSR systems.
- Training all teams on how to transfer customer's data between phones and preparing internet connections manually for customers.
- Assisting customers technically to configure their PC to connect to the internet through the connection made from the mobile.
- Provide after sales service, educate customers and ensure their satisfaction.
- Providing product information to prospect customers and advising them of what is best suitable based on customers’ needs.
- Designing new arrival mobiles advertisements in showrooms.
- In charge of customers database.
- In charge of all internet connection settings for mobiles.
Achievements :
- Technical online support for all team in all branches and showrooms.
- Backup customer's data and save them on company's server for further actions.
- Designed internal website on IIS server providing connection settings for all kinds of Nokia and Sony Ericsson cell phones.
- In charge of all art work designs for AKS (Aptec Kiosk Services) till 2006.
- Designing all mail-shots sent to our Vendors (Aptec Gulf L.L.C.) till June 2007.
- Outdoors Technical support, for all HP ink printers.
- Deal with angry and difficult customers, handling their objections and complaints in a professional manner.
- Advertise, Promote and sell products as wholesale and retail (inks, toners, recycled toners) to new and existing customers as well as strengthening their relationship with the Company and maintaining high level of service quality.
Generating daily, weekly and monthly reports.
- Providing product information to prospect customers and advising them of what is best suitable based on customers status & situation.
- In charge of customers database, and assisting customers on short and long lease planning of payments.
CompuCare
- Computer Hardware and Software Technical, Network Administrator
- Network Administrator
- Software and hardware technical