Operations Manager
VO Kuwait
Total years of experience :7 years, 9 Months
Team Development and Problem Resolution:
• Spearheaded career development plans for direct reports, fostering a culture of growth and excellence.
• Expertly navigated and resolved challenges within a high-pressure operational setting, ensuring smooth and efficient workflows.
Data-Driven Productivity Enhancement:
• Orchestrated comprehensive data collection initiatives, updating metrics to surpass productivity targets, minimize cost per unit, and eliminate errors.
• Implemented strategic measures to deliver unparalleled customer service, enhancing overall operational efficiency.
Cross-Functional Collaboration with Executives:
• Collaborated with upper management executives and Heads of Department (HODs) for company-wide annual project budgeting, ensuring financial alignment with organizational objectives.
• Partnered with executives and HODs to drive the creation and implementation of internal company-wide workflows, promoting seamless operations across departments.
Strategic Work Management System Implementation:
• Collaborated with the Operations HOD in planning, implementing, and maintaining a robust work management system.
• Worked closely with the IT department to guarantee the seamless implementation and maintenance of the work management system.
Budget Strategy Planning and Project Management:
• Aggregated essential data for budget trackers and reports, contributing to strategic operational budget planning set by the CEO.
• Led and managed assigned projects from initiation to delivery, maintaining rigorous control and reporting on progress.
Multi-Disciplinary Team Leadership:
• Assisted in leading and managing multi-disciplinary team members, fostering a collaborative and high-performance work environment.
• Supported communications and relationships with internal stakeholders, ensuring alignment with organizational objectives.
Comprehensive Reporting and Project Briefing:
• Contributed to the production of monthly reports, providing detailed insights into project progress, budget tracking, and employee productivity.
• Prepared meticulous project briefs for internal projects, ensuring alignment with organizational goals and reviewed with the HOD before dissemination.
Strategic Project Management:
• Led end-to-end project management, ensuring successful delivery of marketing initiatives within scope, schedule, and budget constraints.
• Employed industry best practices to optimize project workflows, enhancing efficiency and effectiveness.
Financial Control:
• Collaborated with upper management in the formulation and oversight of company-wide annual project budgets.
• Monitored project expenses, identified cost-saving opportunities, and ensured alignment with financial objectives.
PMO Leadership:
• Established and led the Project Management Office (PMO), implementing standardized processes and methodologies to enhance project delivery across the organization.
• Fostered a culture of continuous improvement, driving efficiency and effectiveness in project execution.
Cross-Functional Collaboration:
• Worked closely with cross-functional teams, marketing executives, and stakeholders to align project objectives with organizational goals.
• Facilitated communication and collaboration to ensure project success and stakeholder satisfaction.
Workflow Creation and Implementation:
• Collaborated with upper management to design and implement internal company-wide workflows, ensuring seamless processes across departments.
• Conducted thorough assessments to identify opportunities for workflow improvement and implemented innovative solutions.
Risk Management:
• Implemented robust risk management strategies to identify, assess, and mitigate project risks, ensuring the successful execution of marketing campaigns.
Performance Metrics and Reporting:
• Established key performance indicators (KPIs) for marketing projects and provided regular reports to upper management, enabling data-driven decision-making.
Resource Allocation:
• Effectively allocated resources, including personnel and budget, to maximize project outcomes and support overall marketing objectives.
• Developed and implemented efficient administrative systems, optimizing departmental workflows.
• Responded promptly to internal & external stakeholder inquiries, maintaining a positive and results-oriented approach.
• Monitored project budgets, prepared comprehensive reports, and provided insights for informed decision-making.
• Oversaw day-to-day operations, ensuring adherence to company procedures and resolving operational issues.
• Managed and supervised project managers, fostering a collaborative work environment.
• Organized departmental operations and procedures, enhancing overall efficiency.
• Delegated tasks efficiently to meet project goals and deadlines.
• Managed both online and paper filing systems, ensuring accurate and accessible documentation.
• Processed project expenses and invoices, maintaining accurate financial records.
Established and applied comprehensive plan to secure computing network & enhance company offerings and operations via implementing & maintaining IT solutions and daily IT Operations:
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Provided maintenance, technical support, and troubleshot over 30 desktop computers, laptops, printers, telephones, and other devices weekly to ensure effective use of technology resources.
• Developed, built & reviewed standard operating procedure documents to ensure quality performance & effective usage of company IT infrastructure.
• Oversaw implementation of project & daily operations’ tracking & employee monitoring management software to every employee-assigned computing device.
• Provided in-person & telephone support to over 10 end users daily
• Authorized Microsoft OneDrive & SharePoint access teamwide & constantly provided internal & external customers with routine & ad-hoc IT support.
Developed IT products for better internal & external client retention and data security, including:
▪ Leading IT-related internal and external projects and working cross-functionally to achieve objectives.
▪ Serving as main point of contact during maintenance phase of external client-related IT projects.
▪ Participating in Financial Control Department’s onboarding activities by setting up and integrating systems and IT infrastructure
Oversaw & executed Employee IT onboarding & offboarding processes, including:
• Administering new user account company emails & accesses.
• Assigning computing assets with preinstalled & preconfigured software and functions according to management-requested specifications.
• Auditing personal & company-assigned digital assets for Employee IT Exit Interview.
• Revoking all accesses to company-owned digital assets and transferring all data to IT Archive Document Repository.
• Single-handedly conducted Microsoft 365 support, maintenance and administration (including, but not limited to, user account provisioning and mailbox migration from GSuite to Microsoft 365)
• Built & maintained multiple SharePoint Online intranets for usage by internal & external stakeholders and assisted external stakeholders with SharePoint sites’ access configuration.
• Developed, customized and managed website for beauty division previously held within SGT Co. Tools used were Squarespace OOTB, customized CSS and minor script injections.
• Prospected for new clients by researching markets and contacting businesses, along with developing and maintaining relationships with existing clients.
• Served as the leading point for operations & logistics coordination of incoming international shipments. Liaised between third-party logistics companies, suppliers, and retailers to ensure successful delivery of shipments.
• Assisted managers in day-to-day coordination and management of business operational activities.
• Maintained clear and accurate operations documents/procedures for reference purposes.
• Continuously enhanced and strengthened all stages of the company value chain via implementing cost- and time-effective procedures.
• Focused on optimizing IT, Operations & HR workflow & data organization.
• Established a system for storing, accessing and maintaining files (Document Controller).
• Managed and maintained company websites, Office365 suite, HR & project management systems.
• Created, implemented and managed company-wide HR policy, employee onboarding and end-of-service processes.
• Liaised with Finance department on clients' payments for projects & petty cash expenses.
• IT Project Manager assigned tasks to enhance the corporate knowledge base through the development of web pages and web apps for the YIACO SharePoint website.
• Developed a simple prototype of a Point of Sale (P.O.S.) web application in order to acquire knowledge of ASP.NET MVC framework, C# programming and VS database operations principles.
• Developed Java program to automate task of cleaning up and reformatting e-Textbooks used for Philosophy professors’ research.
• Gathered information on French Language centers in the GCC for Head of Department (French professor); compiled results into an excel spreadsheet.
• Researched and assembled list of academic references for research utilized by Arabic professor.
Clerical duties:
• Scanned selected chapters from textbooks used by History professors and compiled them into PDF documents.
• Photocopied and prepared documents for class instruction & exams.
· Dean's List · Completed bachelor's degree with courses in Business Management Principles (Strategic and Operational), Accounting, Economics, Finance, Marketing, Computer Science Fundamentals, Object-Oriented Programming, Android Mobile Applications Development, Database Management and Information Systems Analysis and Design.